1. How do I download free apps to my Android smartphone?

You can download free apps to your Q Link Android smartphone using the Play Store app, which comes pre-installed on your Q Link smartphone, so you can access it right away. To download your free apps, you’ll just need to sign into the Play Store with a free account.

If you already have an email address ending in @gmail.com, you can use that to sign in on the Play Store app. Simply open the Play Store app and sign in using your email address and the same password you use to check your email.

If you don’t have an @gmail.com email address, follow these steps to set up your free account on the Play Store:

  1. Open the Play Store app on your Q Link phone.
  2. When you’re prompted to add a Google Account, select “NEW”.
  3. Provide your first and last name, and then create a username and password for your new account.
    Note: This will also create a new email account with Gmail, where you’ll get emails regarding your Play Store downloads.
  4. Accept the Terms & Conditions, and you’re all set! If you don’t have a credit card to enter, don’t worry. You can skip that step and still download free apps to your phone.

That’s it! Now you can browse the Google Play store and download free apps to your Q Link phone. Don’t forget to connect to Wi-Fi before you download apps to your phone, so you don’t use up your data on downloads.


2. How can I get the most from my free minutes & data? How can I make it last longer?

Follow these 4 easy steps to get the most from your Q Link service by saving your minutes and data!

 

1. Get More with Wi-Fi

Connecting your Q Link phone to Wi-Fi is the most important thing you can do to make sure your keep your free minutes & data for when you need them.

When your phone is connected to Wi-Fi, you can…

  • Make calls with app-to-app services like WhatsApp and Viber.
  • Download movies & music to play and listen on your Q Link phone, without using up your data streaming them.
  • Surf the web for homework, health information, job searches, and more.
  • Send & receive emails to get updates from your child’s school, hear about job offers, and get help from Q Link Wireless’s friendly support team.
  • Check social media to share special moments and keep in touch with family and friends near and far.
  • Plus… GPS, games, calendars, and more!

 

2.    Save Minutes with FREE App Calling

Why use your free minutes for calling when you can connect to Wi-Fi and use free apps to make calls without using your minutes OR data?  Save your free minutes & data for when you’re on the go by using free apps like WhatsApp and Viber. Here’s how:

  • Download WhatsApp or Viber at no cost
  • Sign up for a free account & log in through the app
  • Allow the app to access your contacts so you can see who has the app.

You can make calls to friends and family who also use these apps, anywhere!

Out of minutes? You can also use these apps to make calls using your data when you’re out of minutes. Or if you’re out of minutes and data, make calls with these apps by connecting your phone to Wi-Fi!

Or, you can add more minutes at our super low rates by clicking here. Adding minutes is easy, and check out our low-cost bundles to get unlimited minutes, unlimited text and picture messaging, plus your choice of data, starting at only $15!

 

3.    Save Data by Adjusting App Settings

Apps like Facebook and Instagram automatically use extra data to load and play videos that come up in your news feeds. But you can change these settings so your apps only load what you want to see, instead of automatically loading every single video, taking up your data for videos you may not even want to watch.

Facebook

If you’re using Facebook, you can change your settings so the Facebook app won’t automatically play videos in your feed. Videos take up a lot more data! Here’s how to do that:

  1. Open the Facebook app on your phone and tap “More” in the lower right corner.
  2. Scroll to the very bottom, and tap “Settings”.
  3. Select “Account Settings” from the menu.
  4. Choose “Videos and Photos” on the settings menu, and then tap “Autoplay”.
  5. You can select to autoplay videos only if you’re connected to Wi-Fi, or you can choose “Never Autoplay Videos”.

 

Hint: If you connect to any Wi-Fi signal that limits the amount of data you’re allowed to use each month, you’ll want to choose “Never Autoplay Videos”.

Instagram

You can also change your Instagram settings to use less data.

  1. Click on the Settings icon in the upper right-hand corner of your personal profile.
  2. Scroll down to the “Settings” section and tap “Cellular Data Use.”
  3. There, you’ll see a switch. Make sure that switch is activated by switching it to the right (you’ll see the left-hand side of the switch turn blue).

save data with instagram settings

Once activated, Instagram won’t pre-load videos on your feed, saving you data!

For other apps that you use often, check the settings sections. Many popular apps (like Netflix, Snapchat, YouTube, and others) include settings to help you reduce your data use, and unless you have unlimited data, adjusting app settings is well worth the couple minutes you’ll spend on it.

  

4.    Save Data by Adjusting Phone Settings

When you’re at home, you don’t keep your lights on all over the house if you’re only using one room. Imagine the electric bill! Data’s no different. The apps that you have on your phone can be running in the background, even when you aren’t using them. That means they’re using your data up, when you aren’t even using the app!

Here’s how to fix that problem in just two easy steps:

Control How & When Apps Use Data

To stop an app from burning through data in the background on your Android phone, follow these 3 steps:

  1. Open up Settings and then tap “Data usage.” If you don’t see “Data usage,” you may need to tap “More.”
  2. Scroll down, and you’ll see a list of apps on your phone, arranged by how much data they’ve used.
  3. Tap on the app you want to prevent from using data, and select “Restrict background data.” Click “OK” on the pop-up.

The app will still use data when it’s open and you’re using it, but by following these steps, you’ll make sure it doesn’t waste data you need for other tasks.

Disable Automatic Syncing and Updates

To make sure apps aren’t downloading huge updates while you’re away from home and using mobile data, follow these easy steps:

  1. Open up the Google Play Store and tap “Play Store” in the upper left-hand corner to open the Google Play Store menu.
  2. Scroll down the menu and tap on “Settings.”
  3. Make sure that under “Auto-update apps”, it says “Auto-update apps over Wi-Fi only.” If it doesn’t, tap that section to change the setting.

 

Need more data? Adding extra data to your Q Link phone is super easy, and with our new minutes & data bundles, you can get unlimited minutes, unlimited text & picture messaging, and your choice of data, at super low prices—starting at only $15! Click here to find the bundle that works best for you.

Need a smartphone? If you have a basic handset and you’d like to replace it with a smartphone, click here. For a small fee of only $25, you’ll receive:

  • A replacement Q Link phone
  • An upgrade to a smartphone at no extra cost
  • $30 worth of free bonus minutes

Click here to order your replacement phone and get a smartphone upgrade at no extra cost!


3. I purchased data for my Q Link phone, but I’m not able to access the internet. How can I fix this?

If you purchased data for your Q Link Wireless phone and you aren’t able to access the internet, make sure your data is enabled on your smartphone. Here’s how to do that on your Android device:

  1. Go to Setting > Wireless & Networks
  2. Select Data Usage
  3. Toggle the Enable Data switch to the right position, so it turns green.

enable data on

If your data is already switched on, and you are unable to use data, please check your available data balance by logging into your My Q Link account. For more information on checking your data balance, click here.

HINT: Turn the “Data Usage” switch off (to the left) when you aren’t using data. That keep any applications from using your data in the background. And for more tips on making your data last longer, click here!

 

 



4. My phone keeps turning on and off. How can I fix this?

If your Android phone is turning on and off on its own, you may need to reboot your device. The following steps will reboot the device:

  1. Press and hold the power button on your phone to turn it off.
  2. Once off, hold down the power and the volume down button until a recovery screen appears.
  3. Use the volume button to scroll to the “reboot system now” option
  4. Once “reboot system now” is highlighted, press the power button one last time.

Your phone will reboot, and power back on. This should fix any problems you’re having with your phone turning off and back on by itself.

 

 



5. What can I do with data on my phone?

Q Link Wireless now offers data Q Link Lifeline customers, at the lowest rates around!

Data can be used for email, web browsing, videos, music, social media, downloads, and more.

The chart below shows the maximum amount you can use for that one item only. You can mix and match your data usage as you choose. For example, if you have 500MB of data, you can use Google Maps for 4 hours and Skype Video for 1 hour.

Q Link offers a variety of data packages, ranging from 100MB to 3GB, 5GB, or even unlimited data! Plus, if you select one of our new bundles, you’ll also receive unlimited calling for the duration of the bundle! Just click here to check out our plans, and add low-cost data to your phone now, using our fast and easy online shopping. Access the internet on the go today!

data-chart

* Numbers above are APPROXIMATE, based on average consumption.



6. I received an error message on my phone. What should I do?

You may be unable to send a picture or video message, or you may receive error messages if your phone is connected to the wrong network or if data is disabled on your phone. But don’t worry! It’s easy to fix. Here’s what you can do:

  1. Go to Settings › Wireless & Networks › Mobile Networks or Data
  2. Once there, make sure data is enabled.
  3. Go to Settings > System Update > Update Profile or PRL
  4. Select “Update Profile” or “Update PRL” (if you see both, please update both).
  5. Once selected, just wait a moment while the phone finishes updating. Some phones may restart at this point.

 


 


7. How do I contact customer support?

Here are a few ways to contact Customer Support:

Email:

    1. Click here to send us an email.
    2. Be sure to provide your phone number, email address, and full name, as they appear on your account.

NOTE: It may take up to 72 hours for our Customer Support team to begin processing your request.

Phone:

    1. Call us toll-free at 1-855-754-6543
    2. Follow the prompts to get help with your topic.

Mail:

    1. You can send mail via USPS to:
      Q Link Wireless
      499 E Sheridan St, Ste 300
      Dania, Florida 33004
    2. Be sure to include the reason you’re contacting us, your name, and your Q Link enrollment ID (or a phone number where we can reach you).

NOTE: Response times may vary depending on mail processing and delays. Once we receive your letter, it may take up to 72 hours for our Customer Support team to begin processing your request.



8. What if my phone doesn’t work or breaks?

We’re sorry to hear you’re experiencing technical problems with your cell phone. Please use the following links for quick and easy troubleshooting:

If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please call from a phone other than your Q Link phone so that we can speak with you while performing a few quick troubleshooting steps.

If you’d like to order a new phone, the replacement will cost a small fee of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card, or you can speak with Customer Support to find out how to pay with a money order. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.



9. My phone says I’m on roaming. Why are my phone calls dropping or not dialing out?

If you’re experiencing multiple dropped calls, or if you cannot dial out, you may be roaming or making phone calls out of the network’s coverage area. You will know you’re roaming when your Q Link cell phone shows an indicator light displaying the word “Roam” or “RM” on the screen while the phone is not in use. While roaming, you may continue to make phone calls from your Q Link phone at no additional charge, other than using your own minutes. However, availability and quality of coverage while roaming varies and is not guaranteed.

If your phone is constantly on roaming, please troubleshoot using these steps:

  1. Go to your phone’s Settings.
  2. Select “More” or “Other” from the list.
  3. Click on Roaming Mode, and select Sprint only.

If this does not resolve the issue, feel free to contact Customer Support toll-free at 1-855-754-6543 for additional troubleshooting. Please call from a different phone (not your Q Link phone), and have your Q Link phone charged and available.
 
 



10. Why do I have a weak signal on my phone?

If you’re experiencing a weak signal on your phone, you may be temporarily outside of the network’s coverage area or roaming. Or, sometimes weak signals occur because you’re in an area that has weaker than normal signal strength. Other factors may affect your Q Link cell phone’s signal, such as weather, terrain, structures, foliage, traffic volume, and service outages.
 
 



11. Why can’t I make outbound calls on my Q Link phone?

If every outbound call you make goes to customer support, your account may be blocked for one of the following reasons:

  1. You are out of minutes
  2. Or, your Q Link cell phone was reported lost or stolen

While your account is blocked, you will still be able to dial *611 or 911 at any time. Until you add minutes to your Q Link phone, or until your minutes are refilled on the 1st of the following month, you will not be able to make any other outbound calls or receive any inbound calls. You will also be unable to send and receive text messages.

To continue making calls and text messages with your Q Link phone, you can add more minutes now.



12. Does my Q Link phone come with a SIM or memory card?

No, your Q Link cell phone does not come with a Subscriber Identity Module (SIM) or memory card. Q Link phones do not require SIM cards, nor have a SIM card port for use. SIM cards are not required on the wireless network that Q Link Wireless uses.

memory card is a small electronic data storage device used for storing digital information. They are commonly used in digital cameras, laptops, MP3 players and cell phones. If your phone is asking you to insert a memory card, it means that you have run out of storage on your Q Link phone. You may purchase a memory card at any major electronic retail store.

If you need assistance with inserting your memory card, or locating your memory card slot on your Q Link phone, please refer to your phone’s user manual. You may find your user manual in the Phone Manuals section, or search on www.google.com by entering your phone’s manufacturer make and model number.



13. How do I insert the battery or charger in my phone?

To ensure safe handling, Q Link Wireless ships every phone with the battery taken out. Your package will include your phone with the back cover attached, your charger, and your battery. Before using your phone, the first thing you need to do is set it up. To do so, you need to install the battery, insert the charger, and then let it charge for at least 2 – 4 hours.

How to Insert the Battery:

  1. Carefully remove the back cover from your Q Link phone.
  2. Line up the metal lines at the end of the battery with the inside of the phone. An arrow should be printed on the battery for help.
  3. Secure the battery in the slot, and then carefully replace the back cover.

How to Insert the Charger:

  1. First install the battery in your Q Link phone. Then, take the charger and plug it into an electrical outlet.
  2. Find your phone’s charging port. There should be a sign or a rubber cover that indicates this. Then, line up the end of the charger into the charging port of your phone. The end of the charger should look like it would fit into the phone’s charging port.
  3. Carefully insert the end of the charger into the phone’s charging port. If there is mild resistance, stop. Turn over the end of the charger and try again to insert it.

If you need further assistance, please refer to your phone’s user manual. You may find your user manual in the Phone User Manuals section, or search on www.google.com by entering your phone’s manufacturer make and model number.



14. What if my battery or charger doesn’t work or breaks? What if my phone won’t charge?

We’re sorry that you’re experiencing technical problems charging your phone.

If your  phone isn’t working or does not turn on, please follow these steps:

  1. Make sure you’ve removed any tape or stickers from your battery that would prevent it from making full contact with the phone.
  2. Plug the charger in to both the wall and your phone, and then charge the battery for 4 to 6 hours before attempting to use your phone.

If you’ve tried these troubleshooting instructions, and you’re still having problems with your phone, you can request a replacement charger at no cost through our easy online ordering system, or purchase a replacement phone for a small fee of $25. Click here to begin.

You can also call Customer Support at 1-855-754-6543, or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.

Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.



15. What if I received the wrong battery or charger?

If you’ve received the wrong charger for your Q Link phone, you can request a replacement charger online at no cost by clicking here.

You can also call Customer Support at 1-855-754-6543 or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.

If you received the wrong battery with your Q Link phone, please contact us right away at 1-855-754-6543.



16. How do I set up or unlock my voicemail?

To set up your voicemail complete the following steps:

  1. Turn on your Q Link phone
  2. Press and hold 1 on the keypad
  3. Listen for the instructions to set up your voicemail

If you forgot your voicemail password or you need to unlock your voicemail, please log in to your My Q Link account and scroll down to “Device Help” on the “Account Overview” page. There, you’ll see a link you can click to reset your voicemail.

reset the voicemail in your Q Link phone

Please note: When you reset your voicemail, you will lose any saved messages, your voicemail greeting, and any other voicemail settings. Once the reset is complete you will be able to follow the voicemail setup instructions above to customize your settings.

 



17. Can I access my voicemail from another phone?

Yes, you can listen to your voicemail from any working phone. Simply dial your Q Link phone number (if your phone is turned on, don’t answer it when it rings). When you hearyour voicemail message, press * (star key) to interrupt it, and then follow the prompts to enter your voicemail password. You can now listen to your voicemail message(s).


18. How do I unlock my phone?

For instruction on unlocking your phone, please refer to your phone’s user manual. You  can find it in the Phone User Manuals section, or search on www.google.com by entering your phone’s manufacturer make and model number.

For additional assistance, please send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.



19. How do I unlock my Blackberry phone?

If you have a Blackberry e8703 phone, you may need to unlock it. 

To unlock your Blackberry, first turn on the phone by pressing the power button (located on the top left hand side). Click the center button (under the word Sprint) and the phone will display “Lock or Unlock.” Use the scroll wheel (on the right side of the phone) and select “Unlock.” Then press the enter button (under the delete button) and enter the password “1234” or “0000.”

unlock blackberry
 
 



20. How do I perform a Master Reset or Factory Reset for my locked or frozen phone?

If your Q Link cell phone is locked or frozen, you can perform a Master Reset to help unlock or unfreeze it.

Master Resets are also known as Factory Resets or Hard Resets. They should be performed as a last resort after all other troubleshooting attempts have been made.

A Master Reset will result in the loss of all data previously stored on your phone. We highly recommend that you do a backup of your phone before performing a Master Reset.

To back up your phone data and perform a Master Reset, please refer to your phone’s user manual.



21. What do I do if my phone was lost or stolen?

If your phone was lost or stolen, you can replace it for a small fee of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name, or with a prepaid gift card. Use our easy online ordering system by clicking here, or you can order over the phone with a money order by calling us at 1-855-754-6543.

You may be responsible for usage charges before you notify us of the alleged loss or theft. You also agree to cooperate if we choose to investigate the matter by providing facts, sworn statements, or anything else that would help our investigation into the matter. We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device or notify us that you have found your device within sixty (60) days from the date of notification, your account will be deactivated and you will lose your Q Link phone number.



22. What do I do if my phone is lost in the mail?

First, please be sure you have already received an email containing your Q Link cell phone’s tracking number. If you have not yet received this email, please check your account status to make sure your phone has already been shipped.

Phones are shipped by the United States Postal Service (USPS) with service through UPS. If you already have your tracking number, you may see your phone’s tracking details on either the USPS or the UPS website. There are two ways to determine if your phone was lost while in transit:

  1. In Transit. Please note, the “estimated delivery” is not guaranteed, and actual delivery dates depend on your local post office. If your phone has been in transit for 2 weeks after the scheduled delivery date, and the last location shown is not in your city, then it may be lost in the mail. Out for USPS delivery
  2. Delivered. If the tracking details show that your phone was delivered (with a date and time shown) and you have not yet received it, it may be lost in the mail.USPS delivered

If you feel your phone was lost in the mail, please contact customer support right away.

You can call Customer Support at 1-855-754-6543, or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.



23. Where is my replacement phone or charger?

If you have purchased a replacement phone or requested a replacement charger, you will receive an email once your request is being processed. Then, once the item(s) has shipped, you will receive a second email notifying you of shipment and providing a tracking number. Please allow 7 to 10 business days for complete processing of your replacement Q Link phone or charger.

If you have returned a broken phone or accessories, please allow up to 14 days for us to run diagnostics and return the phone or a replacement phone to you.

If you have not received an email with your tracking number after 14 days, or if the tracking status shows the package was delivered, but you haven’t received it, please contact customer support right away.

You can call Customer Support at 1-855-754-6543, or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.

 




25. How do I activate my phone?

Before you start using your Q Link Wireless phone, you will need to perform a few simple steps to set it up:

  1. First, by insert the phone’s battery, charge your new Q Link phone for 2 to 4 hours (or until it is fully charged), and then turn on your phone.
  2. Next, dial 305-260-6232 from your Q Link phone, wait to hear that your phone has been activated, and then hang up. There is no charge for this call.

Remember, you must use your cell phone at least once every 30 days to avoid cancellation.
 
 



26. I cannot activate my phone, what do I do?

If you cannot activate your phone, please contact customer support right away.

You can call Customer Support at 1-855-754-6543, or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.

.




28. How can I find my Q Link phone’s user manual?

Finding the user manual for your specific phone couldn’t be easier. For your  convenience, we’ve gathered a library of many (though not all) user manuals. To see if your phone’s user manual is included, visit the Phone Manuals page of the Help Center.

Otherwise, you can find and view your Q Link phone’s user manual online. Go to www.google.com, or your preferred search engine’s URL. In the search bar, type your phone’s manufacturer and model number and “download manual,” then press search. Your phone’s user manual should be the first or second search result.

q link phone manuals

Once the user manual is open on your browser, you may save the manual to your computer or print it out for future viewing.