Q Link Wireless

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What does “verified pending shipment” mean?

Verified pending shipment means that your phone has been packaged in the shipping department and is ready to be shipped. Phones are shipped by the United States Postal Service (USPS) with service through UPS. To track your phone, please look out for an email from Q Link Wireless with the subject line of “Your phone has been shipped.” That email will contain your tracking number, so you’ll know exactly when to expect your phone.

The waiting period for this process varies, and all orders are shipped in the order they were submitted. As several factors may influence the pending shipping waiting period, we appreciate your patience while we complete this process. Again, once your phone is shipped, we’ll send you an email with your tracking number.

If your account status has been verified pending shipment for longer than 30 days, please send an email to to inquire. Along with your request, make sure you include your name and enrollment ID (or a phone number to reach you) in the subject line or body of the email.

Phone Manuals

Download your phone’s user manual. Click here

Sending Us Proof

Find out how you can upload your proof. Click here

Get Help

To learn about your account click here