Update Account / Change Plan
Yes, however you would need to call Customer Support first to verify your information over the phone and give consent for someone else to speak on your behalf. Call Customer Support toll-free at 1-855-754-6543.
If you are disabled and have a proof document enabling someone to speak on your behalf, fax that document with your name and enrollment ID (or a phone number to reach you) toll-free to 1-855-837-5465.
If you move or change address, you can easily update your address online!
You must notify Q Link Wireless within thirty (30) days of moving.
First, log in to My Q Link. Click “View Account Profile”, and select “Update Address”.
You will be asked to answer two questions from the Household Worksheet to confirm the details of your Household.
After answering these questions, enter your new address and click Save.
Accepted Forms of Address
Unfortunately, we cannot accept P.O. Boxes.
You must have a valid physical address on file to receive your free Lifeline service.
Moving to a Different State
If your new address is in a different state, please contact Customer Service. Due to Federal Guidelines, every state has different eligibility requirements. This matter cannot be resolved online, but our Support Team will be happy to assist you.
Customer Service is available Monday – Friday from 9am to 6pm EST at (855) 754-6543.
Q Link Wireless values your business and appreciates your order. However, if you decide to cancel your application before receiving your phone, you may do so by contacting Customer Support at 1-855-754-6543. For security purposes, you’ll need to provide the personal information you provided on your application.
While your account is canceled for any reason, you’ll be unable to send free text messages, make free phone calls, or use your free data.
If your account is canceled because you’re no longer eligible for Lifeline service, you may not reapply for service until you are again eligible for Lifeline.
If you canceled service on your own or if your account was canceled for non-use, don’t worry! You can easily reactivate your Q Link phone and get your free monthly minutes, text & picture messaging, and data! Just click here to start a new application and reactivate your Q Link service.
To change your Q Link phone number please make sure to follow the simple steps below:
- Pay a small fee of $5 to Q Link Wireless to facilitate this change
- Make sure your Q Link phone is charged and available to update its settings.
- Call us from a different phone number (NOT your Q Link phone). You can reach us by phone Monday-Friday, 9am-6pm EST at 1-855-754-6543.
Things to keep in mind:
- You can’t choose a specific number to change to, so a new number will be randomly assigned.
- Once your phone number is changed, you can’t switch back to your current number.
- Changing your phone number will delete all voicemail messages, so write down any important voicemail messages tied to your old number, as they won’t transfer.
- You will need to create a new voicemail greeting for your new number.
And if you already have a number you’d like to transfer to Q Link, you can do that too, absolutely FREE! Just check out our handy guide for transferring your number. You’ll also receive unlimited minutes and double data for 30 days!
To change your email address, please send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and in the message, explain that you’d like to update your email, and the address you’d like to change it to. It may take up to 72 hours for our Customer Support team to begin processing your request.
Before you can see what plan you are on, you must submit your proof documents for approval. For instructions on how to submit your proof documents, visit the Uploading Proof section now.
You can check the plan you currently have by clicking My Q Link on the main navigation bar. Then, you will be prompted to log into your account. Enter in your username (that’s your email) and your password (that’s your zip code, unless you previously changed it). Then click “Log In.”
Once logged in, you will see your plan name under “My Plan Detail” section. You can check your current phone plan anytime online.
Yes, you can upgrade your wireless plan at any time! To upgrade your free plan to a plan with unlimited minutes, unlimited text & picture messaging, and your choice of data, click here to check out or low-cost bundles with minutes & data!
Bundle upgrades start at only $15 for 30 days with unlimited minutes, unlimited text & picture messaging, and an additional 500 MB of data.
Or, upgrade to our most popular bundle for only $25, which gives you unlimited minutes, unlimited text & picture messaging, and 1 GB of extra data added to your 500 MB free monthly data.
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