Update Account / Change Plan
Yes, however you would need to call Customer Support first to verify information over the phone and confirm consent given for someone else to speak on behalf of you. Call Customer Support toll-free at 1-855-754-6543.
If you are disabled and have a proof document enabling someone to speak on behalf of you, fax this with your name and enrollment ID (or a phone number to reach you) toll-free to 1-855-837-5465.
You should notify Q Link Wireless within thirty (30) days of moving. If your address listed is a temporary address you must verify with Q Link Wireless every ninety (90) days.
To verify your change of address or temporary address, send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.
Q Link Wireless values your business and appreciates your order. However, if you decide to cancel your application before receiving your phone, you may do so by contacting Customer Support at 1-855-754-6543. For security purposes, you’ll need to provide the personal information you provided on your application.
While your account is canceled for any reason, you’ll be unable to send free text messages, make free phone calls, or use your free data.
If your account is canceled because you’re no longer eligible for Lifeline service, you may not reapply for service until you are again eligible for Lifeline.
If you canceled service on your own or if your account was canceled for non-use, don’t worry! You can easily reactivate your Q Link phone and get your free monthly minutes, text & picture messaging, and data! Just click here to start a new application and reactivate your Q Link service.
NOTE: Due to recent changes in Lifeline regulations, if you cancel your account during your 12-month port freeze, you will not be able to transfer your service to another provider until the port freeze has expired. However, if you cancel your Q Link service within the 12 month period, you can still reactivate your Q Link account at any time and continue receiving your free Lifeline benefit.
To change your Q Link phone number, make sure your phone is charged and available to update the settings. Then, call us from a different phone number (NOT your Q Link phone) and our helpful customer support representatives will assist you with this change. You can reach us by phone Monday-Friday, 9am-6pm EST at 1-855-754-6543.
To change your email address, please send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and in the message, explain that you’d like to update your email, and the address you’d like to change it to. It may take up to 72 hours for our Customer Support team to begin processing your request.
To change your address, please contact Customer Support by calling us at 1-855-754-6543 during business hours, Monday-Friday, 9 a.m. to 6 p.m. Eastern Standard Time (EST).
Before you can see what plan you are on, you must submit your proof documents for approval. For instructions on how to submit your proof documents, visit the Uploading Proof section now.
You can check the plan you currently have by clicking My Q Link on the main navigation bar. Then, you will be prompted to log into your account. Enter in your username (that’s your email) and your password (that’s your zip code, unless you previously changed it). Then click “Log In.”
Once logged in, you will see your plan name under “My Plan Detail” section. You can check your current phone plan anytime online.
Yes, you can upgrade your wireless plan at any time! To upgrade your free plan to a plan with unlimited minutes, unlimited text & picture messaging, and your choice of data, click here to check out or low-cost bundles with minutes & data!
Bundle upgrades start at only $15 for 30 days with unlimited minutes, unlimited text & picture messaging, and an additional 500 MB of data.
Or, upgrade to our most popular bundle for only $25, which gives you unlimited minutes, unlimited text & picture messaging, and 1 GB of extra data added to your 500 MB free monthly data.
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