1. What types of proof of Social Security do you accept?

To qualify for the Lifeline program and receive your FREE smartphone and monthly service, you’ll need to provide proof of your Social Security number.

The federal guidelines of this government program require us to verify proof of identity. We would never share or distribute your personal information under any circumstance.

Any of the following documents are acceptable:

  • Social Security Card
  • Prior Year’s State or Federal Tax Return
  • Income Statement from Employer, W2, or 1099

 

Click here to submit your proof of Social Security now!


2. What are proof documents?

Proof documents are copies of your documents that show you are currently eligible to receive Lifeline service. Receiving your proof documents is necessary for Q Link Wireless to approve your application and ship out your smartphone. By sending your proof documents, we are able to verify your eligibility, and in some cases, your identity.

Please see What proof documents do I need to upload? for information on what kind of proof documents you need to send.



3. What types of proof of ID do you accept?

We accept several types of proof of ID. Please make sure your ID is not expired and that the copy is not blurry, too dark or have important information cut off. Here are all of the types we accept:

  • Driver’s License
  • US Government ID with DOB/SSN
  • US Passport
  • Social Security Card
  • Birth Certificate
  • Tax Return
  • Statement of Benefits with DOB/SSN
  • SSA-1099
  • Permanent Resident / Alien Card
  • W-2
  • Military ID
  • Military Discharge
  • Weapons Permit with DOB / SSN
  • Certificate of Naturalization
  • Certificate of US Citizenship
  • Unemployment / Workers’ Compensation Statement with DOB /SSN
  • Tribal tax return

NOTE: If you have more than one form of ID, just upload one copy.

Click here to submit your proof of identity now!

 

 



4. What types of proof of government programs do you accept?

To qualify for Q Link’s Lifeline please submit a proof document showing you participate in a qualifying program. Here are the most common types of proof documents:

  • Supplemental Security Income (SSI)
    • Copy of a Benefit Check Stub from the Social Security Administration
    • Copy of your Social Security Statement of Benefits
    • Copy of other official documentation from State Agency indicating current participation
  • Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)
    • Copy of your Award Letter
    • Copy of your Food Stamp Benefit Card
    • Copy of other official documentation from State Agency indicating current participation
  • Medicaid
    • Copy of your Medicaid ID Card
    • Copy of other official documentation from State Agency indicating current participation
  • Section 8, or Federal Public Housing Assistance
    • Copy of your Award Letter
    • Copy of your Public Housing Assistance Lease Agreement
    • Copy of your Section 8 Voucher
    • Copy of other official documentation from Public Housing Agency
  • Veterans Pension or Survivor’s Pension
    • Veterans Pension Grant Letter
    • Veterans Pension COLA Adjustment Letter
    • Survivors Pension benefit Summary Letter

Click here to submit your proof of eligibility now!

To see the state-specific types of proof of government programs that we accept, click here and select your state, or  learn how to send us your proof documents by clicking here.

Note: Just submit one type of proof copy showing participation in a government program. Also, if you participate in more than one government program, just upload a proof copy showing participation in one of the programs.



5. What types of proof of low income do you accept?

Make sure the proof document you submit fully shows your low income. For example, if you choose to submit your paycheck stub or income statement from your employer, you must send three consecutive months showing your income. Also, please make sure your proof document’s copy is not too blurry, too dark or have important information cut off.

We accept several types of proof of low income. Here are all of the types we accept:

  • Paycheck Stub
  • Income Statement From Employer or W2
  • Prior Year’s State or Federal Tax Return
  • Retirement or Pension Statement of Benefits
  • Social Security Statement of Benefits
  • Unemployment or Workers’ Comp Statement of Benefits
  • Veterans Administration (VA) Statement of Benefits
  • Child Support Award
  • Divorce Decree
  • Federal or Tribal notice letter of participation in General Assistance
  • Tribal Tax Return

Click here to submit your proof of low income now!

IMPORTANT: For showing proof of income, sending your benefit approval letter is not sufficient. Please provide a copy of the document that shows your Benefits’ allotted income.

 

 



6. How do I complete my order? How do I upload or submit proof documents?

Because this is a government benefit program, customers are required to submit documents showing they are eligible for the Lifeline Program. We may need a copy of your proof of identity, proof of participation in a government program, or proof of income.

Here’s how to complete your order:

  1. Log in to My Q Link to see what type of proof documents will complete your order.
    (ex: proof of identity, proof of income, or proof of participation in a government program)
  2. If you aren’t sure what documents to send, click these links for lists of the acceptable types of documentation you can upload:
  3. Upload copies of your documents using any of the following methods:
    • Upload Online: Log in to My Q Link to upload your proof.
    • Webcam: Log in to My Q Link to take a picture of your proof with a webcam.
    • Email: Attach your proof document to an email and send it to documents@qlinkwireless.com.
    • Mobile Phone: Take a picture of your proof document with a mobile phone, attach the image to an email, and send it to documents@qlinkwireless.com.
    • Fax: Log in to My Q Link to download a fax cover page. Fax your document with the cover page toll-free to 1-855-837-5465.
    • Mail: Send us copies of your proof documents by mailing them.
      Q Link Wireless
      Document Support
      499 East Sheridan Street
      Suite 200
      Dania, FL 33004

To submit your proof now, log into your My Q Link account, and enter your email as your username and your zip code as your password, unless you’ve already changed it.

 



7. How do I upload my proof documents online?

Uploading your proof documents online via desktop is quick and easy!

Just follow these steps:

  1. Login to your Q Link Wireless account. Click the button that says “Upload Proof.”
  2. Get your proof documents Make sure you have electronic copies of this proof readily available.
  3. Click the “Choose File” button and select the file you’d like to upload. Make sure it is a valid file type before uploading.
  4. Click the “Open” button after you’ve selected your file.
  5. After your file is uploaded, you will then be prompted to upload the next type of proof. Once these have been uploaded, you’re all done!

After submission, please give us some time to process and verify your proof documents. Once we’ve reviewed and accepted your proof, we’ll ship out your FREE smartphone right away!

If you’d like to submit your proof via mobile device, check out our guide on how to upload your proof with a mobile phone.



8. How do I upload my proof documents by mobile phone?

To upload your proof documents using a mobile device, follow these steps below:

  1. Login to your Q Link Wireless account on a mobile phone
  2. Prepare all your proof. Check out our list of required proof documents to know what to prepare.
  3. You will be prompted to upload your proof documents by taking pictures of them with a phone. Make sure the photo is clear and that your documents are legible.
  4. Snap a picture of your proof document, then tap “Photo/Upload.” Repeat this process until all your proof is submitted.

And guess what? Customers who submit their proof within 24 hours of completing their application get 100 FREE minutes and 100 MB of FREE data, so act fast!

While snapping pictures of your documents is the fastest way to get approved, you may send your proof in other ways by tapping “Other Options” at the bottom of the screen.



9. How do I upload my proof documents by email?

To upload your proof documents by email, follow these simple steps:

  1. Log into My Q Link by entering your username (that’s your email) and your password (that’s your zip code).
  2. Once logged in, click on the “Email Proof” section.
  3. Follow the instructions on that page to upload your proof by email. OR, you can send an email with your proof documents as an attachment to documents@qlinkwireless.com.

IMPORTANT: To help us verify your proof documents quickly, be sure to put your enrollment ID in the subject line, and your full name in the body of the email. If you do not know your enrollment ID, put a phone number for us to reach you.

 


10. How do I upload my proof documents by webcam?

To upload your proof documents by webcam, follow these simple steps:

  1. Make sure your webcam is plugged in and properly installed on your computer.
  2. Log into My Q Link by entering your username (that’s your email) and your password (that’s your zip code).
  3. Once logged in, click on the “Webcam” section
  4. Follow the instructions on that page to upload your proof from a webcam.

NOTE: If you don’t see an option to use your webcam, your browser may not support the webcam feature. In this case, try using Google Chrome.



11. How do I upload my proof documents by fax?

For your convenience, we provide a fax cover sheet for you to print out and submit with your proof documents. Our toll-free fax number is 1-855-837-5465. To download and print out this fax cover sheet and submit your proof documents by fax, follow these simple steps:

  1. Log into My Q Link and enter your username (that’s your email) and your password (that’s your zip code).
  2. Once logged in, review the required proof documents on your account
  3. Click the “Fax Proof” option.
  4. Follow the instructions on that page to download and print your fax cover sheet and to submit your proof by fax.

For fastest processing, upload your documents by logging into your account and selecting the “Upload Proof” option.


12. How do I Send my proof documents by mail?

We provide a pre-paid mailing label for you to print out and submit with your proof documents. To download and print out this pre-paid mailing label and send your proof documents by mail, follow these simple steps:

  1. Log into My Q Link and enter your username (that’s your email) and your password (that’s your zip code).
  2. Click on the “Mail Proof” button
  3. Follow the instructions on that page to download and print your pre-paid mailing label and to send us your proof by mail.
  4. Prepare all the proof documents you need to send. DO NOT send original copies of these documents. Either take a photocopy of your proof or print it out.
  5. Once you’ve placed your proof into an envelope and affixed the prepaid mailing label, ship it to:

Document Support
499 East Sheridan Street
Suite 200
Dania, FL 33004

Please note that proof documents sent by mail can take quite some time to process.

For the fastest possible processing, upload your documents online via webcam, mobile device, or email.

 



13. What kind of file formats are allowed for uploading my proof documents online?

You may upload a variety of file formats in our online system. When you upload your proof documents, please make sure the files have one of the following extensions:

  • PDF
  • JPG
  • JPEG
  • PNG
  • GIF
  • BMP
  • TIF
  • TIFF

All documents with other file extensions will not be accepted.

To submit your proof now, log into your My Q Link account, and enter your email as your username and your zip code as your password, unless you’ve already changed it.




15. How do I know that you received my proof documents?

You can see if we received your proof documents by logging into My Q Link and checking your status. To check your status, follow these simple steps:

  • Log into My Q Link by entering your username (that’s your email address) and your password (that’s your zip code).
    How to login in my Q Link
  • Once logged in, check the “Required Proof Documents” table and look at the “Status” column. –
    • When the required proof says “Approved,” that means we’ve reviewed and accepted those documents.
    • If the required proof says “Required” or “Resubmit,” we still need those documents from you.
    •  If the required proof says “In Review,” we’ve received your documents and are processing them.