1. Will I get to keep my Q Link phone number?

Yes, your smartphone will have your existing Q Link phone number. One the system determines that your smartphone is compatible with the BYOP program, we will switch your Lifeline service and current phone number to your phone without interrupting your service.

2. What is Q Link Wireless?

Q Link Wireless is recognized as one of the fastest-growing providers of Lifeline service, offering free smartphones, free monthly minutes, free unlimited text & picture messaging, and free monthly data to millions of eligible people across the country.

With Q Link Wireless, you’ll sign no contracts, pay no fees, and receive no monthly bills. Your free phone will feature voicemail, call waiting, caller ID, 911 emergency calls, and nationwide coverage.

Additionally, Q Link Wireless offers extra minutes and data at super affordable rates, with fast and reliable nationwide coverage.


3. What is the Lifeline program?

The Federal Lifeline Assistance Program is a government benefit program that helps low-income individuals and households receive basic telecommunication services for free or at a discounted rate. Lifeline was created in the 1980s by the Federal Communications Commission (FCC) under the Reagan Administration. The program originally provided low-income households the ability to receive discounted or free landline phone service.

Later, in 2005, Lifeline was updated to also include wireless phone services. The program makes sure low-income households are not cut off from basic wireless services that everyone now depends on to live safe, productive lives.

Q Link Wireless is the fastest-growing provider of the Lifeline program, and offers Lifeline service to eligible people living in America. Although eligibility varies by state, generally those who participate in a government benefit program like Medicaid, Food Stamps (SNAP) or SSI, or those who meet state specific income criteria, may qualify.

To see if you qualify, click here.

4. Is Q Link Wireless’ service nationwide?

Yes, Q Link Wireless offers an expansive nationwide coverage area that reaches more than 280 million  people.

Coverage is not available everywhere, but Q Link Wireless strives to only offer service in those areas where coverage is available.

5. What plans does Q Link Wireless offer?

Q Link Wireless has several free Lifeline plans for you to choose from:

  • Always On Plan (350 Minutes / 1 GB of Data / Unlimited Text & Picture Messaging)
  • Q Link Tribal (Unlimited Minutes / 1 GB of Data / Unlimited Text & Picture Messaging)

Plans may vary in select states or for tribal lands. All of our plans offer local and national long distance calling, voicemail, text messaging, caller ID, call waiting, and free calls to 911.

To read details about our available free wireless plans and text messaging rates, go to “Lifeline Plans” under the “Lifeline Program” drop-down menu bar.


Lifeline plan - 500 minutes and unlimited text













6. How much does Q Link Wireless cost?

Q Link Wireless’ cellular service is entirely free, unless otherwise stated. You’ll get a free phone and free monthly service with no bills, activation fees, hidden fees, or shipping fees. As long as you remain eligible and continue to use your phone at least once every 30 days, you’ll continue to receive free minutes every month at no cost to you.

7. Why should I choose Q Link Wireless over other Lifeline providers?

There are many reasons Q Link Wireless is America’s fastest growing free Lifeline cell phone and service provider. Every qualified applicant will receive a high-quality smartphone plus 350 free minutes every month, 1 GB of free data every month, AND unlimited text & picture messaging—for free. And with our new “Always On” feature, you’ll stay connected all month with unlimited text & picture messaging—even if you run out of your free minutes and data!

We always provide reliable nationwide coverage, voicemail, caller ID, 3-way calling, 411 access, and 911 emergency calling! Our subscribers enjoy no monthly bills, no fees, no credit check, no surcharges, and no contracts.

In addition to the great free monthly service, Q Link Wireless differs from other Lifeline providers because we provide each new subscriber with a high-quality smartphone to use with their free monthly data. Our customers use their phones to access email, download apps, play games, surf the web, and more.

Plus, customers receive the best and most attentive customer support. We offer many ways for customers to reach us whenever they may have a question. One of our friendly Customer Support Representatives may be reached by phone or email. We also offer a comprehensive automated phone system so Q Link customers can access account information and get answers to questions any time of the day or night!

Q Link Wireless truly is the helping hand to over a million customers who enjoy our free service every month!


9. Does Q Link Wireless offer data plan services?

Yes! Q Link customers receive 1 GB of free data per month. Plus, if you have a Q Link smartphone, you can add data to your plan any time! Click here to shop for minutes, data, and our low cost bundles plans with unlimited calling and texting, plus data!

Wondering how much you can do with the data you have? Click here.

Can’t afford to purchase data right now? If your phone has the ability to connect to Wi-Fi, you can learn how to set up the Wi-Fi on your phone by referring to your user manual. If you do not have your phone’s user manual, search on Google by entering in your phone’s manufacturer name and model number and clicking “search”.


10. Can I send and receive picture messages?

Yes! Depending on the model of your phone, you may be able to send and receive picture and video messages via text message or MMS. Like text messaging, you can send unlimited picture and video messages for free with Q Link Wireless.

To see if your phone allows MMS messaging, please refer to your phone’s user manual in the Q Link Help Center, or search for your manual on Google by entering your phone’s manufacturer make and model number with the words “phone manual”.

If your phone’s manual indicates that your phone has the ability to send MMS, but you’re unable to, click here for troubleshooting steps.

11. Are incoming calls free?

Both incoming and outgoing calls will count against your minutes. Incoming calls count starting when you press the button to accept the call. Outgoing calls begin when the call begins to ring. Be sure to take note of how many minutes you have remaining by visiting My Q Link and entering your email as your username and your zip code as your password, unless previously changed.

Learn more about how to check your minutes here.

13. Is there a way to make free international or domestic calls without using my minutes?

Absolutely! No matter what plan you’re on, Q Link Wireless now provides high-quality smartphones that allow you to download free apps like Skype, Facebook Messenger, WhatsApp, and Viber, making it easy for you to make voice or video calls with family and friends anywhere!

Simply connect your phone to Wi-Fi, make sure your family & friends have the same app on their phone, tablet, or computer, and follow these easy steps!

  • Make sure you’ve saved your friends’ and family’s phone numbers to the contacts list on your phone.
  • Download the Skype, Facebook Messenger, WhatsApp, or Viber to your free phone.
    PRO TIP: Some of these apps may come pre-installed on your phone!
  • Once downloaded, open the app to set it up. You may have to sign up for an account if you don’t already have one. If you see a pop-up asking for access to your contacts list, tap “Agree”.
  • Once you’ve finished setting up the app, your contact list will appear within it, and you can send messages or make free voice or video calls to any contacts who also have the app!

For information on how to connect your phone to an available Wi-Fi signal, check your phone’s user manual here.

Don’t have Wi-Fi at home? Find free Wi-Fi connections near you by downloading a free Wi-Fi finder app like this one. These apps show nearby Wi-Fi hotspots at local schools, stores, libraries, and other public places.

To download and set up the app you’d like to use, click the link below:

14. Will I be able to roam?

Yes, your Q Link Wireless phone will clearly display a “Roam” or “RM” indicator on your screen when you are located in a roaming area. While roaming, you can continue to make phone calls from your Q Link phone at no additional charge, other than using your own minutes. However, availability and quality of coverage while roaming varies and is not guaranteed.

16. How do I make a 911 emergency call using my Q Link Wireless phone?

Q Link Wireless customers have free access to 911. However, if you attempt to call 911 in an area where there is no wireless coverage, your call may not successfully go through. In this rare event, please dial 911 from your nearest landline phone.

According to public safety officials, you should be able to provide your current location information whenever making a 911 emergency phone call. In contrast to landline phones, a variety of factors (for example: your location, your device’s GPS capabilities and the local emergency service providers’ equipment) can help 911 operators determine your phone number, location and the location of your device.

Sometimes, emergency service providers may route your emergency call to a local state patrol dispatcher or another set location. GPS technology may also be used to help provide your location; this is called Enhanced 911 service, or E911. Whenever available, E911 sometimes doesn’t provide the most accurate location information. This usually happens if you place your call indoors or your device cannot acquire an accurate satellite signal.

Furthermore, some cell phones include a safety feature that locks the keypad after dialing 911. If this is the case, simply follow the emergency service providers’ voice prompts.

17. How much are text messages?

Q Link Wireless provides customers with unlimited text & picture messaging. Sending and receiving text messages, picture messages, or videos will not affect your total available minutes for calling, though size limits may apply depending on the make and model of your phone.

And with our new “Always On” feature, you’ll be able to send and receive text and picture messages all month long – even if you run out of your free minutes!


19. Can I get more than one Lifeline phone?

No. The Federal Lifeline program only allows one free wireless or landline phone per “household.” Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes, for example. Residents with temporary addresses are also eligible.

20. What does “one per household” mean?

According to the Federal Lifeline program, a household is defined as “any individual or group of individuals who live together at the same address and share income and expenses.”

Q Link Wireless is limited to one Lifeline benefit per household. Households are also not allowed to receive Lifeline benefits from multiple providers. If you receive service with another Lifeline provider, you must cancel that service in favor of Q Link Wireless.

22. Do I have to buy a phone?

No. As long as you qualify for Q Link Wireless’ free Lifeline service, we will send you a phone that will allow you to enjoy the service at no cost.

23. What kind of phone will I get? Can I upgrade my phone?

New Q Link customers currently receive a ZTE N817 smartphone, so you’ll be able to enjoy the latest smartphone features. You’ll get text & picture messaging, data for emails, apps, and surfing the web, and more! Check out the info below for full features, or take a look at the phone’s user manual for more information.


ZTE N817 Features

  • Android Operating System
  • 4″ Screen Display
  • 4GB Internal Storage
  • Camera
  • 3G Capable
  • Speaker Phone
  • Touch Screen
  • Wi-Fi & Bluetooth Capable
  • Lithium Ion Battery
  • MicroSD Card Capable – Up to 32GB (not included)

If you’re an existing customer with a basic phone, and you want to upgrade to a smartphone, upgrade to the ZTE N817 for only $25. Just click here. Or, call us toll-free at 1-855-754-6543 to place your order over the phone.  You can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card.

24. Can I give away my Q Link Wireless phone to friends or family?

You can let your friends or family borrow your phone, but you cannot let them have it. Q Link Wireless’ service is non-transferrable, meaning it must be used by you and you alone. However, you can refer your friends or family to Q Link Wireless with our Refer–A–Friend program; just ask them to sign up by going to www.qlinkwireless.com/register. For each qualified and approved friend you refer to Q Link Wireless, you’ll receive 100 free bonus minutes.

For more information on our Refer-A-Friend program, visit What is the Refer-A-Friend program, and how do I participate?