1. Can I transfer my number to Q Link Wireless?

Yes, you can. Transferring your current number onto our network is super easy and costs nothing!

To start the process, follow these steps below:

      1. Before we can transfer your number, you’ll need to keep your service active on your current network. Do NOT deactivate your service with your current provider, or we won’t be able to transfer your number.
      2. Obtain the following information from your other provider:
        • Account number
        • PIN Number
      3. Call our customer support center at 1-855-754-6543 to check your phone number’s eligibility with our network.

We will send you a text message to notify you when your number is transferred successfully.


2. Can I bring my own phone to Q Link Wireless?

Yes, you can!

With Q Link’s Bring Your Own Phone program, we‘re bringing our network to the phone of your choice. Just follow these three easy steps to get started:

      1. Check Your Phone’s Compatibility
        To see if your phone is eligible for the BYOP program, enter your IMEI/ESN/MEID at www.qlinkwireless.com/BYOP.aspx
        To find your phone’s ID, take a look at our guide to finding your IMEI/MEID/ESN on your Android Phone or finding your IMEI/MEID/ESN on your iPhone.
        For a list of phones most possibly eligible with our network, check out our Masterlist of Compatible Phones.
      2. Q Link Setup
        Once you confirm your phone’s compatibility, we’ll let you know if you need a SIM card kit. If you do, we’ll ship it to you for FREE. If you don’t need a SIM card, we’ll activate your phone right away!
      3. Activate Your Phone
        To ensure that your phone is now activated on the Q Link Wireless network, you will need to follow these instructions.
        Be sure to check out our guide on how to back up your phone before performing any form of reset.

And now, you can transfer your number to Q Link as well!

A phone number is a super personal part of your identity. It’s what you give to people when you want to stay connected to them, and now you can easily bring it to our network.

To transfer your number or learn more about the process, just give us a call at 1-855-754-6543 and we’ll check to see if your number is eligible.


3. How do I get my phone to work after bringing it to Q Link Wireless?

In order to connect to the Q Link Wireless Network, you will have to follow the steps below after first making sure that your phone is compatible with our network:

iPhone

  1. From your home screen, tap the green phone icon
  2. Dial ##873283#
  3. Tap the green phone icon and then “Ok” to start the service update
  4. After the update is completed, tap “Ok”
  5. Dial 305-260-6232 to perform a test call and confirm that your phone is activated
  6. If the test call fails, you will need to perform a network reset.

 

To Perform an iPhone Network Reset

  1. First, ensure that Mobile Data is on by going to Settings > select Cellular > tap Cellular Data to turn the button green.
  2. Next, to perform a network reset, Go to Settings> General > Scroll down and tap Reset > then tap Network Reset Settings. Resetting your network settings will NOT result in any loss of information from your phone.
  3. If prompted, enter your iPhone password.
  4. From your home screen, tap the green phone icon
  5. Dial ##873283# and tap the green phone icon again
  6. Tap “Ok” to start a service update. After it finishes, tap “Ok.”
  7. Place a test call to 305-260-6232 to verify that your phone is activated.

Note: If following these steps doesn’t work and your phone is still failing to connect, give us a call at 1-855-754-6543 and we’ll help you out!

 

Android

  1. From the home screen, tap the Phone icon
  2. Dial ##72786#
  3. Tap “Yes”
  4. Your phone should power off and back on again and start to configure itself.
  5. If prompted, tap “Yes” to accept any updates
  6. Your phone will restart again once it has the latest updates
  7. Dial 305-260-6232 to perform a test call and confirm that your phone is activated
  8. If the test call fails, you will need to perform a Manual Update.

To Perform an Android Network Reset

  1. First, ensure that Mobile Data is enabled by going to Settings and locating Mobile Data. This will vary depending on your Android phone. You may find it under Mobile networks, Data usage, or More.
  2. Tap the switch OFF and then back ON. The color should change to Green.
  3. Next, go to Settings > Scroll down to System Updates > Tap Update Profile and wait for the process to complete. Tap YES to any updates if prompted. Your phone will now restart.
  4. Place a test call to 305-260-6230 to verify your phone’s activation.

 

Note: If following these steps doesn’t work and your phone is still failing to connect, give us a call at 1-855-754-6543 and we’ll help you out!

 

 


4. How do I activate my phone with a Q Link Wireless SIM card?

If your phone is compatible with Q Link Wireless, you are eligible to Bring Your Own Phone to our network! If you need a SIM card, we will be happy to send you one at no cost.

The SIM kit you receive should include your Q Link SIM card, 3 SIM card adapters, and a SIM card-eject tool.

First, you will need to turn off your phone and remove the SIM card currently in your phone.

You can do so by using the SIM card-eject tool in your Q Link kit, and pushing it into the small hole next to the tray. If you happen to misplace your eject tool, a paper clip will also work.

After removing your old SIM card, take out your Q Link SIM card.

If you look closely there are 3 cut-out sizes of the SIM card

Compare your old SIM card to the Q Link card to determine which of 3 cut-out SIM cards will be the correct size for your phone. Once determined, punch out the appropriate size.

If you do not have a SIM card at all, you can search online to see which size SIM will fit your phone.

When you have figured out the correct SIM card size, place it into your phone and turn it on.

Your SIM card is now installed!

Now that you have a Q Link SIM, you will need to perform a Network Reset to activate it.


5. Will I need a new SIM card for my phone if I bring it to Q Link?

If you already have a SIM card in the smartphone you plan to bring to Q Link, you’ll have to enter its last 4 digits to see if it’s compatible with our network. If you can’t find the SIM number, check out our guides on finding your Android’s SIM card number or finding your iPhone’s SIM card number.

If your current SIM card is compatible, you just need to activate your phone to start enjoying free service for life!

If your current SIM card is not compatible, you’ll need to verify your address so we can send you a free SIM card kit without any shipping or activation fees!

After you receive the kit, just follow our instructions on inserting the new card into your smartphone and then get your phone activated!


6. Where can I find the SIM card number on my iPhone?

Your SIM card number, also called the ICCID (Integrated Circuit Card Identifier), is imprinted on the card and can be found in different locations based on the type of smartphone you have. There are 2 different ways to locate your SIM number or ICCID:

  1. Display the SIM number in the Settings screen: Go to Settings > General> About. Then scroll down and locate the ICCID number.
    sim card for iphone
  2. Or, eject the SIM card: Insert a paper clip or a SIM-eject tool into the hole beside the tray and eject the tray then remove the SIM card and locate the SIM number on the card.
    sim card number

7. Where can I find the SIM card number on an Android?

Your SIM card number, also called the ICCID (Integrated Circuit Card Identifier), is imprinted on the card and can be found in different locations based on the type of smartphone you have. There are 3 different ways to locate your SIM number:

  1. Display the SIM number on the screen: Go to Settings > About Phone > Status then scroll down and locate the ICCID number.
    find sim card number in android
  2. Eject the SIMcard: Insert a paper clip or a SIM-eject tool into the hole beside the tray and eject the tray then remove the SIM card and locate the SIM number on the card.
    sim card number
  3. Remove the back cover and the battery then slide out the SIM card and locate the SIM number on the card.
    sim card number in andrid

8. Where can I find the IMEI/MEID/ESN number on my iPhone?

There are 3 different ways to find your IMEI/MEID/ESN number on your iPhone. Try any of them.

Option 1:

  • Dial *#06# and the IMEI /MEID/ESN will show on the screen.
    imei in iphone

Option 2:

  1. Go to Settings
  2. Tap General
  3. Tap About
  4. Scroll down and locate the IMEI/MEID/ESN number.
    find imei in iphone

Option 3:

  1. Insert a paper clip or a SIM-eject tool into the hole beside the tray
  2. Eject the tray
  3. Then view the IMEI number on the tray.
    find imei


10. What phones will work with the Bring Your Own Phone program?

While the easiest way to figure out your phone’s eligibility is to enter its ESN/IMEI/MEID, we’ve also compiled a list of the phones most commonly compatible with Q Link’s network.

 

Apple iPhone

iPhone 5c (Sprint, Boost, Virgin Mobile, or Verizon only)

iPhone 5s (Sprint, Boost, Virgin Mobile, or Verizon only)

iPhone 6

iPhone 6 Plus

iPhone 6s

iPhone 6s Plus

iPhone 7 (RED)

iPhone 7 Plus (RED)

iPhone 7 (Sprint, Boost, Virgin Mobile, or Verizon only)

iPhone 7 Plus (Sprint, Boost, Virgin Mobile, or Verizon only)

iPhone 8

iPhone 8 Plus

iPhone SE

iPhone X

 

Samsung

Galaxy S7 Special Edition

Galaxy S7 Edge Special Edition

Galaxy S8

Galaxy S8+

Galaxy S8 Special Edition

Galaxy S8+ Special Edition

Galaxy Note 8

Galaxy Note 8 Special Edition

 

Google

Google Nexus 5

Google Nexus 5X

Google Nexus 6

Nexus 6P

Pixel

Pixel XL

Pixel 2

Pixel 2 XL

 

Motorola

Moto E4

Moto E4 Plus

Moto G4

Moto G4 Play

Moto G4 Plus

Moto G5 Plus

Moto G5S Plus

Moto X Pure Edition

Moto X4

Moto Z2 Play

 

LG

X Charge (Amazon only)

 

Alcatel

Alcatel iDOLTM 5s

 

BLU

S1/Vivo S

 

Essential

Essential Phone

 

Orbic

Wonder

 

Keep in mind that even if your phone appears on the list above, it is not guaranteed to be eligible. This is simply a list of phones that have the highest chance of being compatible with our network.

 

ELIGIBILITY RULES

  • Service must be ended for 60 days or more for phones used with Virgin Mobile, Boost Mobile or Sprint.
  • If it is a Virgin Mobile or Boost Mobile phone, it must be active on the appropriate prepaid account for 12 months before it can be eligible for Q Link.
  • All contractual and financial obligations must be met with Sprint before a phone can be eligible.
  • If the phone is flagged as lost or stolen, it is ineligible. You must call Sprint to unflag the phone.
  • Leased phones are ineligible.

11. Where can I find the IMEI/MEID/ESN number on my Android phone?

There are different ways to find the IMEI/MEID/ESN number on your Android Phone.

Option 1:

  1. Go to Settings
  2. Tap About Phone
  3. Tap Status
  4. Scroll down and locate the IMEI/MEID/ESN number.

Option 2:

  1. Dial *#06# to have your IMEI/MEID/ESN show up on your screen.

Option 3:

  1. Remove the back cover and the battery to view the IMEI/MEID/ESN number.
    find imei in android from Q Link Wireless

12. What is IMEI/MEID/ESN?

The IMEI (International Mobile Equipment Identity), the MEID (Mobile Equipment Identifier), or ESN (Electronic Serial Number) is a specific number that identifies a cell phone in the United States. Cell phone networks use this identifier to provide service to the phone. Your phone may not have an ESN, then it will show as the IMEI or MEID.

To locate your IMEI/MEID/ESN number, take a look at our guide to finding your IMEI/MEID/ESN on your Android Phone or finding your IMEI/MEID/ESN on your iPhone. Once it is located you can check if your phone is compatible with the Bring Your Own Phone program.

 


13. What is a SIM Card?

The SIM (Subscriber Identity Module) card is a small smart card identified by its integrated circuit card identifier (ICCID) that connects you to a network. The card is inserted into your smartphone and stores all your data.

If your smartphone uses a SIM card, you will need to enter that SIM card’s number so Q Link can verify it. To find that number, check out our guides on how to find your SIM card number on your iPhone or Android

If your smartphone needs a new SIM card, Q Link will send you a free Q Link card kit, ready to use. Just insert it into your smartphone.

If your smartphone does not use a SIM and the phone is compatible, just follow these steps to get your smartphone activated.