2. How do I qualify for Q Link Wireless?

You may qualify for Q Link Wireless if you participate in one of the following programs:

  • Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Federal Public Housing Assistance (Section 8)
  • Veterans Administration Pension, or Veterans Survivors Pension.

You may also qualify if your total household income is at or below 135% of the Federal Poverty Guidelines.

It is important to note that the person applying to the program (not just a member of the household) must qualify for participation. Only one Lifeline benefit is allowed per household. Federal law prohibits more than one person in each household from subscribing to separate Lifeline service providers.

Click here to read more on eligibility.

 



3. Which government programs may qualify me for Q Link Wireless?

You may qualify for a free cell phone from Q Link Wireless if you are currently participating in any of the following government assistance programs:

  • Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)
  • Section 8, or Federal Public Housing Assistance
  • Veterans Pension Benefit and Veterans Survivor Pension Benefit

To see a full list of government programs in your state click here.



4. What household income qualifies me for Q Link Wireless?

You may qualify for Lifeline services if the total household income is at or below the Poverty Line (currently at 135% of Federal Poverty Guidelines in most states), depending on your household’s size.

Federal guidelines vary by location. To see if you qualify based on your state’s income guidelines, click here.



5. I want to know more about the Household Worksheet. Where can I download it?

The Lifeline Household Worksheet asks you three questions regarding your household. You may be required to complete and submit this worksheet in order to sign up for Lifeline or complete your Annual Recertification.

Please note that Lifeline is a government benefit program that provides free or discounted landline or wireless phone services. One Lifeline benefit is allowed per household, and members of a household are not allowed to receive Lifeline from more than one provider.

Read more about the definition of a household by downloading and completing the worksheet.

Click here to download the Household Worksheet now.
 
 



6. Are there any restrictions for this program?

Yes, only a few restrictions apply:

  • Q Link Wireless’ Lifeline service is a federal benefit program only available to individuals who participate in a qualifying government program or who are income eligible based on household income eligibility standards.
  • Only one wireless or landline Lifeline account is allowed per household.
  • Households are not permitted to receive benefits from multiple providers.
  • Violation of the one per household requirement will result in de-enrollment from the Lifeline program.
  • The address provided for your phone service must be the customer’s current place of residence.
  • The address provided for phone service must be issued in the name of the qualified customer and is non-transferable.
  • A good practice is to use your phone at least once per thirty (30) days. If your Lifeline service goes unused for thirty (30) days, it may be suspended.
  • Customers must notify Q Link Wireless within thirty (30) days if they no longer qualify for Lifeline service. Q Link Wireless participation is subject to the Q Link Wireless Terms and Conditions found at www.qlinkwireless.com/terms.

 







11. What is Q Link Wireless’ phone number?

Our phone number is toll-free 1-855-754-6543, but the best and easiest way to reach Customer Support is to send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.






15. Why do I get an error with “order cannot be modified” when I try to sign up?

You are getting this error message because you previously completed an application for Lifeline service through Q Link Wireless. Due to requirements of the Federal Lifeline program, we do not allow you to modify personal data that was already submitted into the system. If you would like to edit your information such as your email address, mailing address or phone number, please send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.



16. Why didn’t I receive my confirmation email?

Please make sure that your confirmation email is not in your spam folder. If it is, make sure that you move the email to your inbox and add Q Link Wireless to your address book. This is an important step that will ensure you see and read all of our emails that contain order updates.
Or, if you’re a GMail subscriber, you may see your confirmation email in your “Promotions” folder instead of “Primary’”. Please note that GMail has updated the organization of your accounts’ inbox folder. Instead of having one inbox folder, GMail now has three: Primary, Social, and Promotions (with the option of adding Updates and Forums). To ensure you read all of Q Link Wireless’ emails, we ask you to please mark Q Link Wireless as a primary sender. Here’s how you can do that:

gmail new inbox

  1. Click on the email, but do not let go of the mouse.
  2. Drag the email from the Promotions or Updates folder to the Primary folder’s tab until the email and the Primary folder tab turns light yellow and says “Move 1 conversation”. Release the mouse.
  3. Upon asking if you wish to mark future Q Link Wireless emails as Primary, click “Yes”.