What if my battery or charger doesn’t work or breaks? What if my phone won’t charge?
We’re sorry that you’re experiencing technical problems charging your phone.
If your phone isn’t working or does not turn on, please follow these steps:
- Make sure you’ve removed any tape or stickers from your battery that would prevent it from making full contact with the phone.
- Plug the charger in to both the wall and your phone, and then charge the battery for 4 to 6 hours before attempting to use your phone.
If you’ve tried these troubleshooting instructions, and you’re still having problems with your phone, you can request a replacement charger at no cost through our easy online ordering system, or purchase a replacement phone for a small fee of $25. Click here to begin.
You can also call Customer Support at 1-855-754-6543, or send an email to firstname.lastname@example.org. Don’t forget to include your name and enrollment ID in the email, and describe the problem you’re having with your charger. It may take up to 72 hours for our Customer Support team to begin processing your request.
Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.
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