1. I have a smartphone. How can I call friends and family in other countries?

If you are not on our 68 minutes plan, you can still keep in touch with family and friends around the world!

Many free apps will allow you to make free calls (or even video calls!) to anywhere in the world. By connecting to an available Wi-Fi signal, you can download apps like Skype, Facebook Messenger, or WhatsApp. Make sure your family member or friend has the same app on their phone, tablet, or computer.

For information on how to connect your phone to an available Wi-Fi signal, check your phone’s user manual here.

To download and set up one of these apps, click the link below:


2. What is Q Link Wireless?

Q Link Wireless is recognized as the fastest-growing provider of Lifeline serviceoffering free cell phones and free monthly minutes to eligible Americans. With Q Link Wireless you will sign no contracts, pay no fees, and receive no monthly bills. Your free phone will feature voicemail, call waiting, caller ID, 911 emergency calls, and nationwide coverage.

Additionally, Q Link Wireless offers affordable prepaid wireless cell phone service with fast and reliable nationwide coverage. Users can use their Q Link cell phone to purchase minutes, even if they no longer qualify for the Lifeline service. Some states may require small monthly fees.

 
 



3. What is the Lifeline program?

The Federal Lifeline Assistance Program is a government benefit program that helps low-income individuals and households receive basic telecommunication services for free or at a discounted rate. Lifeline was created in the 1980s by the Federal Communications Commission (FCC) under the Reagan Administration. The program originally provided low-income households the ability to receive discounted or free landline phone service.

Later, in 2005, Lifeline was updated to also include wireless phone services. The program makes sure low-income households are not cut off from basic wireless services that everyone now depends on to live safe, productive lives.

Q Link Wireless is the fastest-growing provider of the Lifeline program, and offers Lifeline service to eligible people living in America. Although eligibility varies by state, generally those who participate in a government benefit program like Medicaid, Food Stamps (SNAP) or SSI, or those who meet state specific income criteria, may qualify.

To see if you qualify, click here.
 
 



4. Is Q Link Wireless’ service nationwide?

Yes, Q Link Wireless offers an expansive nationwide coverage area that reaches more than 280 million  people.

Coverage is not available everywhere, but Q Link Wireless strives to only offer service in those areas where coverage is available.
 
 



5. What plans does Q Link Wireless offer?

Q Link Wireless has several free Lifeline plans for you to choose from:

  • 500 minutes (500 Minutes / Unlimited Text)
  • 250 minutes (Text & Talk)
  • 125 minutes (Rollover)
  • 68 minutes (Domestic & International)

Plans may vary in select states or for tribal lands. All of our plans offer local and national long distance calling, voicemail, text messaging, caller ID, call waiting, and free calls to 911.

To read details about our available free wireless plans and text messaging rates, go to “Lifeline Plans” under the ” Lifeline Program” drop-down menu bar.

Lifeline plan - 500 minutes and unlimited text

 

 

 

 

 

 

 

 

 

 

 

 



6. How much does Q Link Wireless cost?

Q Link Wireless’ cellular service is entirely free, unless otherwise stated. You’ll get a free phone and free monthly service with no bills, activation fees, hidden fees, or shipping fees. As long as you remain eligible and continue to use your phone at least once every 60 days, you’ll continue to receive free minutes every month at no cost to you.



7. Why should I choose Q Link Wireless over other Lifeline providers?

There are many reasons Q Link Wireless is America’s fastest growing free Lifeline cell phone  and service provider. Every qualified applicant will receive a high-quality smartphone plus 500 free minutes every month AND unlimited texting—for free. We always provide reliable nationwide coverage, text messaging, voicemail, 911 emergency calling, and nationwide calling! Our subscribers enjoy no monthly bills, no fees, no credit check, no surcharges, and no contracts.

Q Link Wireless differs from other Lifeline providers because we provide each new subscriber with a high-quality smartphone capable of connecting to Wi-Fi for internet access. Our customers can access email, download apps, play games, and surf the web. Plus we offer the MOST minutes and UNLIMITED texting!

AND customers receive the best and most attentive customer support. We offer many ways for customers to reach us whenever they may have a question. One of our friendly Customer Support Representatives may be reached by phone or email. We also offer a comprehensive automated phone system so Q Link customers can access information any time of the day or night! Q Link Wireless truly is the helping hand to tens of millions of qualified eligible people.

 



8. Can I send and receive picture messages?

Yes! Depending on the model of your phone, you may be able to send and receive picture and video messages via text message or MMS. Like text messaging, you can send unlimited picture and video messages for free with Q Link Wireless.

To see if your phone allows MMS messaging, please refer to your phone’s user manual in the Q Link Help Center, or search for your manual on Google by entering your phone’s manufacturer make and model number with the words “phone manual”.

If your phone’s manual indicates that your phone has the ability to send MMS, but you’re unable to, click here for troubleshooting steps.



9. Are incoming calls free?

Both incoming and outgoing calls will count against your minutes. Incoming calls count starting when you press the button to accept the call. Outgoing calls begin when the call begins to ring. Be sure to take note of how many minutes you have remaining by visiting My Q Link and entering your email as your username and your zip code as your password, unless previously changed.

Learn more about how to check your minutes here.




11. Will I be able to make international calls?

Q Link Wireless offers international calling on the 68 monthly minute plan only (see details about our monthly minute plans), although international texting is not available.

If you are NOT on the 68 monthly minutes plan AND you have a smartphone, click here to learn how to keep in touch with friends and family around the world using free apps like WhatsApp and Facebook messenger!

If you are currently enrolled in the 68 minutes plan, you can call from your Q Link phone to many international destinations. View a full list of countries.

Placing an international call couldn’t be easier. Just dial:

011 + the country code + the city code + the phone number, then press send.

Or, you can make international calling even easier by using One Touch Dialing. Simply store your international phone numbers in your cell phone; then you can use the menu to recall the number for future dialing. To find out more about how to make an international call on your Q Link cell phone.

You may be able to call internationally on the 125, 250, and 500 minute plan as well. Simply purchase an international calling card from any major retailer, and follow the directions on the card to make an international call. Please note that minutes will be deducted from your plan at the start of your call, not from when the phone dials out the international number.
If you would like to change your plan so you can make international calls, please send an email to support@qlinkwireless.com. Along with your request, make sure to include your name and enrollment ID (or your Q Link phone number) in the subject line or body of the email.

 



12. Will I be able to roam?

Yes, your Q Link Wireless phone will clearly display a “Roam” or “RM” indicator on your screen when you are located in a roaming area. While roaming, you can continue to make phone calls from your Q Link phone at no additional charge, other than using your own minutes. However, availability and quality of coverage while roaming varies and is not guaranteed.
 
 




14. What service plans are available for Colorado residents?

Q Link Wireless’ plans may vary in specific states, including Colorado. Typically our plans include a 250, 125, and 68 free monthly minute options. However, in Colorado, not all of these plans are available. Instead, Colorado residents are only offered the 250 monthly minute plan*.

To find out more details about the 250 monthly minute plan, click here.

*You may also be eligible for our 1,000 monthly minute plan for $21.75.
 
 



15. How much are text messages?

Q Link Wireless provides customers with unlimited text messaging. Sending and receiving text messages, picture messages, or video messages will not affect your total available minutes for calling.

*Plans vary by state. In Oklahoma, the number of text messages eligible customers receive will depend on their monthly plan. For more information on plans available to Oklahoma customers, click here.



16. How do I make a 911 emergency call using my Q Link Wireless phone?

Q Link Wireless customers have free access to 911. However, if you attempt to call 911 in an area where there is no wireless coverage, your call may not successfully go through. In this rare event, please dial 911 from your nearest landline phone.

According to public safety officials, you should be able to provide your current location information whenever making a 911 emergency phone call. In contrast to landline phones, a variety of factors (for example: your location, your device’s GPS capabilities and the local emergency service providers’ equipment) can help 911 operators determine your phone number, location and the location of your device.

Sometimes, emergency service providers may route your emergency call to a local state patrol dispatcher or another set location. GPS technology may also be used to help provide your location; this is called Enhanced 911 service, or E911. Whenever available, E911 sometimes doesn’t provide the most accurate location information. This usually happens if you place your call indoors or your device cannot acquire an accurate satellite signal.

Furthermore, some cell phones include a safety feature that locks the keypad after dialing 911. If this is the case, simply follow the emergency service providers’ voice prompts.
 
 




18. Does Q Link Wireless offer data plan services?

If you have a Q Link smartphone, you can add data to your plan any time! Click here to shop for minutes, data, and our low cost bundles plans with unlimited calling and texting, plus data!

Wondering how much you can do with the data you have? Click here.

Can’t afford to purchase data right now? If your phone has the ability to connect to Wi-Fi, you can learn how to set up the Wi-Fi on your phone by referring to your user manual. If you do not have your phone’s user manual, search on Google by entering in your phone’s manufacturer name and model number and clicking “search”.

 



19. What service plans are available for Oklahoma residents?

Q Link Wireless’ plans may vary in specific states, including Oklahoma. Typically, our plans include 500, 250, 125, and 68 free monthly minute options. However, in Oklahoma these plans may not be available. Instead, Oklahoma residents may be billed for one of the following plans of their choice:

  • 250 Talk / 250 Text (Non-Tribal only).  250 anytime voice minutes and 250 SMS text messages per month (text messages do not deduct from voice minutes). Monthly plan cost is $0 for eligible non-tribal customers.
  • 1,000 Talk / 3,000 Text.  1,000 anytime voice minutes and 3,000 SMS text messages per month. Monthly plan cost is $0 for eligible tribal customers and $25 for eligible non-tribal customers.
  • Unlimited Talk. Unlimited anytime voice minutes per month. Monthly plan cost is $0 for eligible tribal customers and $25 for eligible non-tribal customers.

 




21. Can I get more than one Lifeline phone?

No. The Federal Lifeline program only allows one free wireless or landline phone per “household.” Separate households that live at the same address are eligible, including residents of homeless shelters and nursing homes, for example. Residents with temporary addresses are also eligible.
 
 



22. What does “one per household” mean?

According to the Federal Lifeline program, a household is defined as “any individual or group of individuals who live together at the same address and share income and expenses.”

Q Link Wireless is limited to one Lifeline benefit per household. Households are also not allowed to receive Lifeline benefits from multiple providers. If you receive service with another Lifeline provider, you must cancel that service in favor of Q Link Wireless.
 
 




24. Do I have to buy a phone?

No. As long as you qualify for Q Link Wireless’ free Lifeline service, we will send you a phone that will allow you to enjoy the service at no cost.
 
 



25. What kind of phone will I get? Can I upgrade my phone?

The free phones Q Link Wireless provides depend upon availability, and models shipped may vary. Q Link Wireless is only shipping smartphones, so you’ll be able to take full advantage of the latest calling features, picture messaging, the ability to connect your phone to Wi-Fi, and any available data options!

Once we’ve approved your application and your order status changes to “shipped with tracking,” or if you’ve already received your phone, you can find your phone’s model number by logging into your My Q Link account.

If you are an existing customer with a basic phone, and you’d like to upgrade to a smartphone, you can upgrade for a small fee of $25 by clicking here. Or, call us toll-free at 1-855-754-6543 to place your order over the phone.  You can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card.

Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.



26. Can I give away my Q Link Wireless phone to friends or family?

You can let your friends or family borrow your phone, but you cannot let them have it. Q Link Wireless’ service is non-transferrable, meaning it must be used by you and you alone. However, you can refer your friends or family to Q Link Wireless with our Refer–A–Friend program; just ask them to sign up by going to www.qlinkwireless.com/register. For each qualified and approved friend you refer to Q Link Wireless, you’ll receive 100 free bonus minutes.

For more information on our Refer-A-Friend program, visit What is the Refer-A-Friend program, and how do I participate?