Why can’t I log into my account?
There are various reasons why you cannot log into your account. First, make sure your browser has cookies enabled. My Q Link does not allow you to log into your account if your browser disables cookies. go to www.google.com and search for “how to enable cookies,” and then follow the instructions for your browser.
Or, you may not be logging in with the correct account information. Try logging in using the gray box on the right of the My Q Link page. Fill out the information in the box including your birth date, the last four digits of your Social Security number and your zip code. Click here to learn how to log in using this method.
If you still cannot log into your account after trying the above two methods, please request our Customer Service department to reset your login. Send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.
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