Where is my replacement phone or charger?
If you have purchased a replacement phone or requested a replacement charger, you will receive an email once your request is being processed. Then, once the item(s) has shipped, you will receive a second email notifying you of shipment and providing a tracking number. Please allow 7 to 10 business days for complete processing of your replacement Q Link phone or charger.
If you have returned a broken phone or accessories, please allow up to 14 days for us to run diagnostics and return the phone or a replacement phone to you.
If you have not received an email with your tracking number after 14 days, or if the tracking status shows the package was delivered, but you haven’t received it, please call Customer Support at 1-855-754-6543, or send an email to firstname.lastname@example.org. Make sure to include your name and enrollment ID in the email, and explain the reason for your email. Keep in mind that it could take up to 72 hours for our Customer Support team to respond.
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