When will I get my phone?
If you’ve already submitted your proof documents, and you’ve checked that your account status is approved, you’ll receive an email with your tracking number once your phone has shipped. If your phone has been shipped, you can also find your tracking number by logging into your My Q Link account. To view tracking information for your package, click on the tracking number found in your account overview.
If the tracking information looks like the image below, it means UPS has transferred the package to your local post office for final delivery. You may see an “estimated delivery” date. Please note, that is only an estimate, made by UPS. Actual delivery dates may vary depending on your local post office.
If your package is “in transit by post office,” we are unable to track the package further at this time. Please allow 5-7 business days for final delivery.
Once your package is delivered, the tracking information on the UPS website will look like this:
If your tracking information shows the package was delivered, and you have NOT received your Q Link phone, please contact customer support right away.
You can call Customer Support at 1-855-754-6543, or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and mention in the message that you have not received your phone. It may take up to 72 hours for our Customer Support team to begin processing your request.
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