help
Q Link Wireless

Tech Support

What if my phone doesn’t work or breaks?

We’re sorry to hear you’re experiencing technical problems with your cell phone. Please use the following links for quick and easy troubleshooting:

If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please call from a phone other than your Q Link phone so that we can speak with you while performing a few quick troubleshooting steps.

If you’d like to order a new phone, the replacement will cost a small fee of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.



Phone Manuals

Download your phone’s user manual. Click here

Sending Us Proof

Find out how you can upload your proof. Click here

Get Help

To learn about your account click here