If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please call from a phone other than your Q Link phone so that we can speak with you while performing a few quick troubleshooting steps.
If you’d like to order a new phone, the replacement will cost a small fee of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card, or you can speak with Customer Support to find out how to pay with a money order. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.