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Q Link Wireless

What does “Not Eligible Per State Database with Docs” mean?

You may see this status if you live in Maryland, Texas, Washington, or Wisconsin. “Not eligible per state database with docs” means that your proof documents were received, but we were unable to find your name in your state’s database.

Your state requires that we find your name in their database to approve your application, so the information you gave us must exactly match the information on file with your state.

Please review the information we have on file for you, and verify that it’s correct. To do this, log into your My Q Link account by clicking here and entering your email address and zip code (or your password if you’ve selected one).

Please verify the accuracy of your full name, date of birth, and your social security number. If you live in Texas, make sure you also verify that your address is correct.

If your account information is incorrect, please contact Customer Support right away to update your information so we can re-process your application. Here’s how:

  • Send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain that you need to update your information.
  • Call us toll-free at 1-855-754-6543 between 9 a.m. and 6 p.m. EST.

If your account information is correct, see below for other ways to qualify.

 

Maryland Residents

You can also complete your application right away if you qualify through low income. To qualify with low income, just supply a document showing you meet low income requirements.

See acceptable types of low income proof here.

Texas Residents

Here are all of the other ways you may be eligible for Q Link Wireless:

Complete your application and receive your free Lifeline cell phone and service right away if you participate in:

  • Section 8, or Federal Public Housing Assistance
  • Supplemental Security Income (SSI)
  • Veterans Administration Benefits or Veterans Survivors Pension

Or complete your application if you qualify with low income. To qualify by low income, just submit a document showing you meet low income requirements.

See acceptable types of low income proof here.

Washington Residents

Here is another way you may be eligible for Q Link Wireless:

Provide a copy of a document showing your full DSHS number if you participate in any of the following:

  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Medicaid

Complete your application and receive your free Lifeline smartphone and service right away by sending copies of documents proving you participate in:

  • Section 8 Federal Public Housing Assistance
  • Veterans Administration Benefits or Veterans Survivors Pension

Or complete your application if you qualify with low income. To qualify by low income, just supply a document showing you meet low income requirements.
See acceptable types of low income proof here.

Wisconsin Residents

Here are all of the other ways you may be eligible for Q Link Wireless:

Complete your application and receive your free Lifeline cell phone and service right away if you participate in:

  • Section 8, or Federal Public Housing Assistance
  • Veterans Administration Benefits or Veterans Survivors Pension

Or complete your application if you qualify through low income. To qualify by low income, you must supply a document showing you meet low income requirements.
See acceptable types of low income proof here.

 

To update and finish your application, just submit document proof according to your state’s eligibility requirements, as discussed above. Click here to learn how to easily submit your proof documents.

 

 



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