What do I do if my phone was lost or stolen?
If your phone was lost or stolen, you are welcome bring your own phone, order a new Q Link phone, or go back to a previous phone attached to your Q Link account.
Simply Login and go to the Activate Phone page. Choose the smartphone you would like to use, or add a new eligible phone, and click Activate. Your Lifeline benefit will be transferred to the phone in your possession.
Keeping you connected is our number one priority, and we have a couple options you can choose from to continue enjoying your Lifeline benefit from a smartphone.
Be sure to Activate a new phone as soon as possible, as Federal regulations require us to cancel service to inactive accounts after 30 days.
No matter which option you choose, you will always enjoy FREE service for lifeTM, FREE emergency calls, and UNLIMITED international text and picture messaging every month. You can always get additional Talk and Data, available to you at the most affordable rates.
Option 1: Replace My Q Link Phone
What you receive:
- ZTE N818S smartphone at a discounted rate.
- $25 Bundle that includes 1 month of unlimited talk and an extra 1GB of data.
- Tons of upgraded features including a front-facing camera, and 8GB of internal storage.
To order the Q Link ZTE N818S, you can pay with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or even a money order! For your convenience, you can order online or over the phone by calling (1-855) 754-6543.
Option 2: Bring Your Own Phone
- No activation fees.
- Free SIM card provided, if needed.
- Keep your Q Link phone number.
- Enjoy Lifeline from the phone you love!
We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device within thirty (30) days from the date of notification, your account may be deactivated.
For more tips on how to handle losing your phone, or prevent it in the future, check out our blog post on what to do if your phone is lost or stolen.
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