What do I do if my phone was lost or stolen?
If your phone was lost or stolen, you can replace it for a small fee of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name, or with a prepaid gift card. Use our easy online ordering system by clicking here, or you can order over the phone with a money order by calling us at 1-855-754-6543.
You may be responsible for usage charges before you notify us of the alleged loss or theft. You also agree to cooperate if we choose to investigate the matter by providing facts, sworn statements, or anything else that would help our investigation into the matter. We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device or notify us that you have found your device within sixty (60) days from the date of notification, your account will be deactivated and you will lose your Q Link phone number.
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