Tag Archives: order replacement

What if my phone doesn’t work or breaks?

We’re sorry to hear you’re experiencing technical problems with your cell phone. Please use the following links for quick and easy troubleshooting:

If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please call from a phone other than your Q Link phone so that we can speak with you while performing a few quick troubleshooting steps.

If you’d like to order a new phone, the replacement will cost a small fee of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.


What do I do if my phone was lost or stolen?

If your phone was lost or stolen, you can replace it for a small fee of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name, or with a prepaid gift card. Use our easy online ordering system by clicking here. Plus, we’ll even throw in our $25 bundle plan, with 1GB of data and unlimited minutes for 30 days, at no extra cost!

You may be responsible for usage charges before you notify us of the alleged loss or theft. You also agree to cooperate if we choose to investigate the matter by providing facts, sworn statements, or anything else that would help our investigation into the matter. We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device or notify us that you have found your device within sixty (60) days from the date of notification, your account will be deactivated and you will lose your Q Link phone number.