My phone says I’m on roaming. Why are my phone calls dropping or not dialing out?
If you’re experiencing multiple dropped calls, or if you cannot dial out, you may be roaming or making phone calls out of the network’s coverage area. You will know you’re roaming when your Q Link cell phone shows an indicator light displaying the word “Roam” or “RM” on the screen while the phone is not in use. While roaming, you may continue to make phone calls from your Q Link phone at no additional charge, other than using your own minutes. However, availability and quality of coverage while roaming varies and is not guaranteed.
If your phone is constantly on roaming, please troubleshoot using these steps:
Go to your phone’s Settings.
Select “More” or “Other” from the list.
Click on Roaming Mode, and select Sprint only.
If this does not resolve the issue, feel free to contact Customer Support toll-free at 1-855-754-6543 for additional troubleshooting. Please call from a different phone (not your Q Link phone), and have your Q Link phone charged and available.