I don’t like my replacement phone. Can I re-active my old Q Link cell phone?
Yes, you can re-active your previous Q Link cell phone at any time. To complete your request, you must have your previous Q Link phone’s Electronic Serial Number, or ESN (this may be called an “MEID” on your phone). Here’s more information about what an ESN is. Once you have this information, make sure both phones are charged and available to update the settings. Then, call us from a different phone number (NOT your Q Link phone) and our representatives will assist you with this change if your device allows. You can reach us by phone Monday-Friday, 9am-6pm EST at 1-855-754-6543.
Please note that we will only complete this request if you want to re-activate your previous Q Link cell phone. You may not activate any other phone.
Typically the ESN or MEID is found underneath the phone’s battery. Here’s instructions for finding your phone’s ESN.
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