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Other Questions

I don’t like my replacement phone. Can I re-active my old Q Link cell phone?

Yes, you can re-active your previous Q Link cell phone at any time. To complete your request, you must know your previous Q Link phone’s Electronic Serial Number, or ESN (this may be called an “MEID” on your phone). Here are some instructions for finding your phone’s ESN. Make sure both phones are charged and available to update the settings.

Once this is complete, visit www.qlinkwireless/activate for detailed activation instructions and assistance in completing this process.

You will have the option to update a previous Q Link cell phone, or add a new compatible smartphone to your account!



Phone Manuals

Download your phone’s user manual. Click here

Sending Us Proof

Find out how you can upload your proof. Click here

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To learn about your account click here