For instruction on unlocking your phone, please refer to your phone’s user manual. You  can find it in the Phone User Manuals section, or search on www.google.com by entering your phone’s manufacturer make and model number.

For additional assistance, please send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account, and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.