How do I complete my order? How do I upload or submit proof documents?
Because this is a government benefit program, customers are required to submit documents showing they are eligible for the Lifeline Program. We may need a copy of your proof of identity, proof of participation in a government program, or proof of income.
Here’s how to complete your order:
- Log in to My Q Link to see what type of proof documents will complete your order.
(ex: proof of identity, proof of income, or proof of participation in a government program)
- If you aren’t sure what documents to send, click these links for lists of the acceptable types of documentation you can upload:
- Upload copies of your documents using any of the following methods:
- Upload Online: Log in to My Q Link to upload your proof.
- Webcam: Log in to My Q Link to take a picture of your proof with a webcam.
- Email: Attach your proof document to an email and send it to firstname.lastname@example.org.
- Mobile Phone: Take a picture of your proof document with a mobile phone, attach the image to an email, and send it to email@example.com.
- Fax: Log in to My Q Link to download a fax cover page. Fax your document with the cover page toll-free to 1-855-837-5465.
- Mail: Send us copies of your proof documents by mailing them.
Q Link Wireless
499 East Sheridan Street
Dania, FL 33004
To submit your proof now, log into your My Q Link account, and enter your email as your username and your zip code as your password, unless you’ve already changed it.
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