Q Link Wireless

Submit Proof

How do I complete my order? How do I upload or submit proof documents?

Because this is a government benefit program, customers are required to submit documents showing they are eligible for the Lifeline Program. We may need a copy of your proof of identity, proof of participation in a government program, or proof of income.

Here’s how to complete your order:

  1. Log in to My Q Link to see what type of proof documents will complete your order.
    (ex: proof of identity, proof of income, or proof of participation in a government program)
  2. If you aren’t sure what documents to send, click these links for lists of the acceptable types of documentation you can upload:
  3. Upload copies of your documents using any of the following methods:
    • Upload Online: Log in to My Q Link to upload your proof.
    • Webcam: Log in to My Q Link to take a picture of your proof with a webcam.
    • Email: Attach your proof document to an email and send it to documents@qlinkwireless.com.
    • Mobile Phone: Take a picture of your proof document with a mobile phone, attach the image to an email, and send it to documents@qlinkwireless.com.
    • Fax: Log in to My Q Link to download a fax cover page. Fax your document with the cover page toll-free to 1-855-837-5465.
    • Mail: Send us copies of your proof documents by mailing them.
      Q Link Wireless
      Document Support
      499 East Sheridan Street
      Suite 300
      Dania, FL 33004


Phone Manuals

Download your phone’s user manual. Click here

Sending Us Proof

Find out how you can upload your proof. Click here


Chat with a live customer representative. Click here