Update Account / Change Plan
How do I change my Q Link Wireless phone number?
To change your Q Link phone number please make sure to follow the simple steps below:
- Pay a small fee of $5 to Q Link Wireless to facilitate this change
- Make sure your Q Link phone is charged and available to update its settings.
- Call us from a different phone number (NOT your Q Link phone). You can reach us by phone Monday-Friday, 9am-6pm EST at 1-855-754-6543.
Things to keep in mind:
- You can’t choose a specific number to change to, so a new number will be randomly assigned.
- Once your phone number is changed, you can’t switch back to your current number.
- Changing your phone number will delete all voicemail messages, so write down any important voicemail messages tied to your old number, as they won’t transfer.
- You will need to create a new voicemail greeting for your new number.
And if you already have a number you’d like to transfer to Q Link, you can do that too, absolutely FREE! Just check out our handy guide for transferring your number. You’ll also receive unlimited minutes and double data for 30 days!
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