Get help
Q Link Wireless

Are there any restrictions for this program?

Yes, only a few restrictions apply:

  • Q Link Wireless’ Lifeline service is a federal benefit program only available to individuals who participate in a qualifying government program or who are income eligible based on household income eligibility standards.
  • Only one wireless or landline Lifeline account is allowed per household.
  • Households are not permitted to receive benefits from multiple providers.
  • Violation of the one per household requirement will result in de-enrollment from the Lifeline program.
  • The address provided for your phone service must be the customer’s current place of residence.
  • The address provided for phone service must be issued in the name of the qualified customer and is non-transferable.
  • A good practice is to use your phone at least once per thirty (30) days. If your Lifeline service goes unused for thirty (30) days, it may be suspended.
  • Customers must notify Q Link Wireless within thirty (30) days if they no longer qualify for Lifeline service. Q Link Wireless participation is subject to the Q Link Wireless Terms and Conditions found at www.qlinkwireless.com/terms.

 



Phone Manuals

Download your phone’s user manual. Click here

Sending Us Proof

Find out how you can upload your proof. Click here

Get Help

To learn about your account click here