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Help Center

  • How do I get the latest software update on my Q Link phone?
  • How do I back up my smartphone’s data?
  • Can I transfer my number to Q Link Wireless?
  • What types of proof of Social Security do you accept?
  • How do I figure out how much data I need?
  • Is my Q Link phone covered under warranty?
  • Can I forward my calls to a different phone number?
  • How do I change my account language settings?
  • What is Q Link Zone?
  • Why does a replacement phone cost $25?
  • What is Qlixar?
  • How can I get more data and minutes for free?
  • Can I bring my own phone to Q Link Wireless?
  • How do I get my phone to work after bringing it to Q Link Wireless?
  • How do I activate my phone with a Q Link Wireless SIM card?
  • Will I need a new SIM card for my phone if I bring it to Q Link?
  • Where can I find the SIM card number on my iPhone?
  • Where can I find the SIM card number on an Android?
  • Where can I find the IMEI/MEID/ESN number on my iPhone?
  • Will I get to keep my Q Link phone number if I Bring My Own Phone?
  • What phones will work with the Bring Your Own Phone program?
  • Where can I find the IMEI/MEID/ESN number on my Android phone?
  • What is IMEI/MEID/ESN?
  • What is a SIM Card?
  • What is Auto-Refill?
  • How do I download free apps to my Android smartphone?
  • How can I get the most out of my free minutes and data?
  • I purchased data for my Q Link phone, but I’m not able to access the internet. How can I fix this?
  • My phone keeps turning on and off. How can I fix this?
  • What does “Pending Verification” mean?
  • I received an error message on my phone. What should I do?
  • What is the Lifeline program?
  • What’s included in my Q Link Wireless plan?
  • How good are Q Link Wireless services?
  • How do I make a 911 emergency call using my Q Link Wireless phone?
  • Will I be able to roam?
  • Is there a way to make free international or domestic calls without using my minutes?
  • Will I be able to make international phone calls?
  • Are incoming calls free?
  • Can I get Q Link Wireless service on a landline phone?
  • Can I get more than one Lifeline phone?
  • What does “one per household” mean?
  • What if I already have service with another Lifeline provider?
  • Do I have to buy a phone?
  • What kind of phone will Q Link send me? Can I upgrade my phone?
  • Can I give away my Q Link Wireless phone to friends or family?
  • How do I apply for Q Link Wireless?
  • How do I qualify for Q Link Wireless?
  • What is the Household Worksheet, and where can I find it?
  • Are there any restrictions for this program?
  • Can I apply if I don’t have an email address?
  • Do I need to sign a contract?
  • Will you run a credit check on me?
  • Can I save my online application and finish it later?
  • Why do I get an error with “order cannot be modified” when I try to sign up?
  • Why didn’t I receive my confirmation email?
  • What happens if I mark a Q Link Wireless email as spam?
  • I unsubscribed from Q Link Wireless’ emails and now I can’t finish signing up. Why?
  • In what states is Q Link Wireless offered?
  • How do I check my order status?
  • What does “pending further verification” mean?
  • What does “verified pending shipment” mean?
  • What does “Not Eligible Per State Database with Docs” mean?
  • When will I get my phone?
  • What are proof documents?
  • What types of proof of ID do you accept?
  • What types of proof of government programs do you accept?
  • What types of proof of low income do you accept?
  • How do I complete my order? How do I upload or submit proof documents?
  • How do I upload my proof documents online?
  • How do I upload my proof documents by mobile phone?
  • How do I upload my proof documents by email?
  • How do I upload my proof documents by webcam?
  • How do I upload my proof documents by fax?
  • How do I Send my proof documents by mail?
  • What kind of file formats are allowed for uploading my proof documents online?
  • How long will it take for you to verify my proof documents?
  • How do I know that you received my proof documents?
  • What if my proof documents are not approved?
  • How do I log into my Q Link Wireless account?
  • How do I reset my password?
  • Can I give consent for someone else to speak on my behalf?
  • What if I move or change address?
  • Can I cancel my application before receiving the phone?
  • What happens if I cancel service?
  • How do I change my Q Link Wireless phone number?
  • How do I change my email?
  • How can I see what phone plan I am on?
  • Can I change my wireless plan?
  • How do I check my minutes or data balance?
  • When do I get my monthly data and minutes?
  • What about unused minutes? Will they carry over to the next month?
  • What is Annual Recertification?
  • How long can I have Q Link Wireless’ service?
  • How do I recertify for the Lifeline Assistance Program?
  • How do I recertify for Q Link Wireless over the phone?
  • What if I am randomly chosen for an Annual Verification Audit?
  • When do I have to recertify?
  • What if I am no longer eligible for the Lifeline Assistance program?
  • Why am I receiving an email about using my phone to avoid cancellation?
  • How do I contact Q Link Wireless?
  • What if my phone doesn’t work or breaks?
  • Why do I have a weak signal on my phone?
  • Why can’t I make outbound calls on my Q Link phone?
  • Does my Q Link phone come with a SIM or memory card?
  • How do I insert the battery or charger in my phone?
  • What if my battery or charger doesn’t work or breaks? What if my phone won’t charge?
  • How do I set up or unlock my voicemail?
  • Can I access my voicemail from another phone?
  • How do I unlock my phone?
  • How do I unlock my Blackberry phone?
  • How do I perform a Master Reset or Factory Reset for my locked or frozen phone?
  • What do I do if my phone was lost or stolen?
  • What do I do if my phone is lost in the mail?
  • Where is my replacement phone or charger?
  • How do I activate my Q Link phone?
  • I cannot activate my phone, what do I do?
  • What happens if I don’t receive my minutes on a given month?
  • What is the Refer-A-Friend program, and how do I participate?
  • Is Q Link Wireless’ website secure?
  • Do I have to return the Q Link phone if I de-enroll from Lifeline?
  • Can my account be terminated for non-usage?
  • Where can I check the coverage in my area?
  • Does Q Link Wireless offer accessories for cell phones?
  • What is the difference between a SMS, an MMS, and a text message?
  • I don’t like my replacement phone. Can I re-active my old Q Link cell phone?
  • How do I find my phone’s ESN or MEID?
  • Phone User Manuals

  • Phone Manuals

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    Get Help

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