help
Q Link Wireless

Help Center

  • I got a message that my plan had been upgraded. How many minutes does my new plan come with? And how much data?
  • How can I get the most from my free minutes & data? How can I make it last longer?
  • I purchased data for my Q Link phone, but I’m not able to access the internet. How can I fix this?
  • My phone keeps turning on and off. How can I fix this?
  • What can I do with data on my phone?
  • What does “Pending Verification” mean?
  • I received an error message on my phone. What should I do?
  • What is Q Link Wireless?
  • What is the Lifeline program?
  • Is Q Link Wireless’ service nationwide?
  • What plans does Q Link Wireless offer?
  • How much does Q Link Wireless cost?
  • Why should I choose Q Link Wireless over other Lifeline providers?
  • How do I make a 911 emergency call using my Q Link Wireless phone?
  • I live in Texas and I was de-enrolled in Lifeline services. Why?
  • Will I be able to roam?
  • Is there a way to make free international or domestic calls without using my minutes?
  • Will I be able to make long distance calls?
  • Are incoming calls free?
  • Can I send and receive picture messages?
  • Does Q Link Wireless offer data plan services?
  • What are Q Link Wireless’ text message plans?
  • How much are text messages?
  • Can I get Q Link Wireless’ service on a landline phone?
  • Can I get more than one Lifeline phone?
  • What does “one per household” mean?
  • What if I already have service with another Lifeline provider?
  • Do I have to buy a phone?
  • What kind of phone will I get? Can I upgrade my phone?
  • Can I give away my Q Link Wireless phone to friends or family?
  • How do I apply for Q Link Wireless?
  • How do I qualify for Q Link Wireless?
  • Which government programs may qualify me for Q Link Wireless?
  • What household income qualifies me for Q Link Wireless?
  • I want to know more about the Household Worksheet. Where can I download it?
  • Are there any restrictions for this program?
  • How do I apply if I don’t have an email?
  • Can a Q Link Wireless application be sent to me by mail?
  • What is Q Link Wireless’ fax number?
  • What is Q Link Wireless’ mailing address?
  • What is Q Link Wireless’ phone number?
  • Do I need to sign a contract?
  • Will you run a credit check on me?
  • Can I save my online application and finish it later?
  • Why do I get an error with “order cannot be modified” when I try to sign up?
  • Why didn’t I receive my confirmation email?
  • What happens if I mark a Q Link Wireless email as spam?
  • I unsubscribed from Q Link Wireless’ emails and now I can’t finish signing up. Why?
  • In what states is Q Link Wireless offered?
  • How do I check my order status?
  • What does “pending further verification” mean?
  • What does “verified pending shipment” mean?
  • What does “Not Eligible Per State Database with Docs” mean?
  • How will I know when my phone is shipped to me?
  • When will I get my phone?
  • What are proof documents?
  • What proof documents do I need to upload?
  • What types of proof of ID do you accept?
  • What types of proof of government programs do you accept?
  • What types of proof of low income do you accept?
  • How do I complete my order? How do I upload or submit proof documents?
  • How do I upload my proof documents online?
  • How do I upload my proof documents by mobile phone?
  • How do I upload my proof documents by email?
  • How do I upload my proof documents by webcam?
  • How do I upload my proof documents by fax?
  • How do I upload my proof documents by mail?
  • What kind of file formats are allowed for uploading my proof documents online?
  • How long will it take for you to verify my proof documents?
  • How do I know that you received my proof documents?
  • What if my proof documents are not approved?
  • How do I receive 100 minutes by submitting my proof documents?
  • Why can’t I log into my account?
  • How do I log into my Q Link Wireless account?
  • Why am I told to enable cookies when I try to log in?
  • How do I log in if I don’t know my username or password?
  • How do I reset my password?
  • Can I give consent for someone else to speak on behalf of me?
  • What if I move or change address?
  • Can I cancel my application before receiving the phone?
  • What happens if I cancel service?
  • How do I change my Q Link mobile phone number?
  • How do I change my email?
  • How do I change my address?
  • How can I see what phone plan I am on?
  • Can I change my wireless plan?
  • How do I buy more minutes?
  • How do I check my minutes or data balance?
  • How many free minutes do I get every month? How much free data do I get?
  • When do I get my monthly minutes?
  • What about unused minutes? Will they carry over to the next month?
  • What is Annual Recertification?
  • How long can I have Q Link Wireless’ service?
  • How do I recertify for the Lifeline Assistance Program?
  • How do I recertify for Q Link Wireless over the phone?
  • What if I am randomly chosen for an Annual Verification Audit?
  • When do I know if I have to recertify my continued eligibility?
  • What if I am no longer eligible for the Lifeline Assistance program?
  • Why am I receiving an email about using my phone to avoid cancellation?
  • How do I contact customer support?
  • What if my phone doesn’t work or breaks?
  • My phone says I’m on roaming. Why are my phone calls dropping or not dialing out?
  • Why do I have a weak signal on my phone?
  • Why can’t I make outbound calls on my Q Link phone?
  • Does my Q Link phone come with a SIM or memory card?
  • How do I insert the battery or charger in my phone?
  • What if my battery or charger doesn’t work or breaks? What if my phone won’t charge?
  • What if I received the wrong battery or charger?
  • How do I set up or unlock my voicemail?
  • Can I access my voicemail from another phone?
  • How do I unlock my phone?
  • How do I unlock my Blackberry phone?
  • How do I perform a Master Reset or Factory Reset for my locked or frozen phone?
  • What do I do if my phone was lost or stolen?
  • What do I do if my phone is lost in the mail?
  • Where is my replacement phone or charger?
  • I previously reported that my phone, battery, or charger was broken, but it now works. What do I do?
  • How do I activate my phone?
  • I cannot activate my phone, what do I do?
  • What happens if I don’t receive my minutes on a given month?
  • How can I find my Q Link phone’s user manual?
  • What is the Refer-A-Friend program, and how do I participate?
  • Is Q Link Wireless’ website secure?
  • Do I have to return the Q Link phone if I de-enroll from Lifeline?
  • Can my account be terminated for non-usage?
  • Where can I check the coverage in my area?
  • I already have a wireless phone. Can I use it with my Q Link Wireless service?
  • Can I get a free ringtone or wallpaper?
  • Does Q Link Wireless offer accessories for cell phones?
  • What is the difference between a SMS, an MMS, and a text message?
  • What is an Electronic Serial Number, or ESN?
  • I don’t like my replacement phone. Can I re-active my old Q Link cell phone?
  • How do I find my phone’s ESN or MEID?
  • Phone User Manuals

  • Phone Manuals

    Download your phone’s user manual. Click here

    Sending Us Proof

    Find out how you can upload your proof. Click here

    Get Help

    To learn about your account click here