Recertify your Benefit, and Keep your FREE Cell Phone Service Active

You will receive a letter from the program administrator in your state (either Universal Service Administrative Co. (USAC) or the Texas Lifeline), informing you about the need to recertify your benefits, and the deadline to do that by. Additionally, you will receive pre-recorded messages and a postcard reminding you to recertify if you have not already done so.

Customers will have 60 days to recertify their benefits. If they do not recertify the benefit within this 60-day window, they will be de-enrolled from the program and lose their benefit.

If you do not successfully recertify by the end of the 60-day recertification window, you will be automatically de-enrolled from the program and your service with Q Link Wireless will be canceled as well.

Yes. If a consumer does not recertify their benefit within the 60-day recertification window or still qualifies for the program, they can reapply anytime.