Emergency Broadband Benefit (EBB)
We’re grateful to have provided COVID-19 relief through the Emergency Broadband Benefits (EBB) program. Throughout the pandemic, our network powered Americans with free Cell Phone Service to work from home, attend virtual classes, and socialize virtually. The Federal Communications Commission (FCC) announced in late November of 2021 that the EBB program will transition to the Affordable Connectivity Program (ACP) on December 30, 2021.
We’re here to help answer all your questions while keeping you connected to virtual schooling, remote work, telehealth and more.
What is the Emergency Broadband Benefit program (EBB)?
The Emergency Broadband Benefit (EBB) was a limited-time program operated by the Federal Communications Commission (FCC) that granted low-income Americans discounts on monthly broadband services and connected internet devices throughout the COVID-19 pandemic. Because of the EBB, Q Link Wireless provided qualifying Americans with UNLIMITED Data, Talk, Text as well as a New Tablet (product subject to availability). Click here for more information on the EBB.
How can Q Link Wireless help me through the pandemic?
Yes, while the EBB will transition to the Affordable Connectivity Program (ACP) on December 30, 2021, we will be participating in this government benefits program. We will continue to power qualifying Americans with FREE and UNLIMITED Data, Talk, and Text as well as a New Tablet (product subject to availability).
Who qualified for the EBB?
Our EBB subscribers are people who typically qualified by participating in the same government benefits programs as our Lifeline (LL) recipients such as:
SNAP
Medicaid
SSI
Federal Public Housing Assistance
Veterans and Survivors Pension Benefits and more
And others may have qualified by household income that is at or below 135% of the federal poverty level, or unemployment.

With the ACP, we can qualify more Americans for FREE and UNLIMITED Data, Talk, and Text . See how to qualify for ACP benefits.
How long will the EBB last?
The EBB is a limited-time program that will begin on May 12, 2021. It will end after the Public Health Emergency no longer exists, or as deemed by the FCC. We will notify all customers of any changes to the program as they happen.
What happens after the program ends?
When the EBB Program ends, all plans will revert to the standard Lifeline plan offered at that time. Customers may also choose to keep the UNLIMITED plan, however, they will be subject to all standard rates. You may continue to receive your current Lifeline plan without enrolling in the EBB Program.
How do I get a New tablet ^ ?
EBB-eligible customers will receive a one-time, non-transferable device discount to receive a new tablet to navigate through these unprecedented times. We will invoice you $10.01 after application of the EBBP device discount. Customers may pay the balance of the invoice when it is convenient for them. This is a limited-time offer, subject to product availability. Click here to learn more.
Is there anything else I should know?
The EBB program and device discount only allows one discount per household. Eligible customers can also obtain EBB-supported broadband service from any participating provider of their choosing and a subscriber can transfer their Emergency Broadband Benefit to another provider at any time.
What happens when I opt in?
By opting in, Q Link will collect, use, and share your personal information to verify your eligibility in the EBB program with the Universal Service Administration (USAC) to ensure proper administration of the EBB service and/or connected device benefits. To see full terms Click here.
For further information, please visit our T&Cs page.
 Get Help