Q Link Wireless

Q Link’s Phone Plan: Everything You Wanted to Know

Q Link Wireless is thrilled to offer all members a free smartphone and a free phone plan. But what exactly does this free plan include? How often does it refill? What do you need to keep it?

Here is everything you wanted to know about your Q Link service!

All About Lifeline

The Federal Lifeline Assistance government program was formed in 1985 to ensure low-income Americans have access to the many benefits that come with communications services. Providers of Lifeline do this by offering some sort of discount on their phone services, which eligible Americans can sign up for. The main goal of Lifeline is connectivity. The ability to stay connected with loved ones, employers, health and emergency services, and more is one that nobody should be excluded from due to financial hardship. In 2005, the program was expanded to included wireless phone service.

Q Link Wireless Free Monthly Service – Talk, Data, & Text!

Q Link Wireless is a leading provider of Lifeline services because we go far beyond the standard of discounted monthly phone service. We offer all qualified customers a free smartphone and free monthly phone service. After all, what good is phone service if you don’t have a phone to enjoy it on?

1,000 Nationwide Minutes

Enjoy 1,000 nationwide minutes you can use to call loved ones, set up appointments, reach employers and job opportunities, contact emergency and health services, and much more. Q Link is proud to offer more monthly minutes than any other Lifeline provider in the country! It’s all part of our mission to keep your connected to your world.

1GB Monthly Data

Additionally, each month you have 1GB of free data to surf the web, use social media, check emails, and more. You can even use Wi-Fi to download music and videos to your Q Link phone, so you don’t have to use up your data streaming. This will allow your free data to last much longer!

Unlimited Worldwide Text Messaging

The Q Link Wireless “Always On” guarantee means that you have unlimited text messages all month long, even when your free minutes or data run out. This includes picture and video messaging, and international messaging. Send multimedia texts to any country in the world, all month long – on us! With “Always On”, you are always able to stay connected.

Keeping Your Free Service On

As a Q Link customer, there are just a few things you need to remember in order to continue receiving phone service.

Monthly Plan Refills

Q Link Wireless will refill your free minutes and free data on the first day of each month. To ensure your phone successfully receives this refill, keep your phone turned ON and charged during the first 10 days of the month. Please note that while your free minutes and data will be ready to use on the first day of the month, it may take up to 24 hours for your Balance to reflect this.

Use Your Phone to Keep It On

Federal guidelines require Lifeline providers to cancel service to phone that has been inactive for 30 days. We would hate for you to lose your free service. All you need to do is be sure to use your phone at least once per month. Ways to keep your Q Link service active:

  • Place or receive a phone call
  • Send a text message
  • Use your free data (not connected to Wi-Fi)

To keep your free service on, all you have to do it use it!

Recertify Your Lifeline Eligibility

All Q Link members must complete an annual recertification to demonstrate that they are still eligible for Lifeline. Failure to complete this recertification will result in cancellation of your account. But don’t worry, we’ll send you plenty of reminders via email and SMS well before the time comes. Recertifying your account simply requires the click of a button.

Check Your Usage

We know it’s important that you have easy access to see how much talk and data is available to you at any given time. This is why we offer three different ways to check your usage:

  • Login to My Q Link and select “Check My Usage”
  • Q Link Zone, our exclusive app free to all Q Link members!
  • Visit our mobile site at qlinkwireless.co

Add-Ons to Your Free Monthly Plans

Get More Data and Minutes

Running low on minutes or data? Along with your free monthly minutes and data, Q Link offers additional service at the most affordable prices around. Purchase additional Talk, additional Data, or one of our low-cost Talk and Data Bundles! Add as much or as little data and talk to your monthly plan as you want, directly from your phone with our Q Link Zone app. When you choose to auto-refill your plans, you will enjoy major savings every month. We also provide several ways for you to earn extra free data and minutes every single month.

International Calling

Q Link also offers International plans to suit any needs. Choose an UNLIMITED plan for just $5 per month, and get unlimited calls to all of our Select Countries. Or you can Pay As You Go for as little as $3 per month, and have access to call any country in the world!

Still Have Questions?

Visit our online Help Center to find detailed answers to all of our most frequently asked questions. Topics include sign up, submitting proof documents, checking your order status, updating your account, and information about our exciting Bring Your Own Phone and Bring Your Own Number programs.