What is an Electronic Serial Number, or ESN?
An Electronic Serial Number (ESN) is a specific number that identifies a cell phone in the United States. Cell phone networks use the ESN to identify and provide service to the phone. Your phone may not have an ESN, but something called a Mobile Equipment Identifier, or MEID.
Please note that we will only perform an ESN or MEID swap if you are switching service to your previous Q Link cell phone. You may not switch service to any other phone.
Typically the ESN or MEID is found underneath the phone’s battery. Go here for help with finding your phone’s ESN or MEID.
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