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How to Activate Your SIM Card

Thank you for joining Q Link Wireless. You have come to the right place to get your phone up and running on our 4G LTE/5G network. We will guide you through the activation process, so please have your smartphone and SIM Card Kit ready to start.

Insert Your SIM Card
In this step, we will help you locate your SIM Card, choose the correct size, and insert it into your phone.
Locate Your SIM Card

Your SIM Card may be found underneath your phone’s back cover or in a tray on the side or top panel. You can use the ejector tool included in your SIM Card Kit to open the SIM tray.

Choose Your SIM Card

Please select the right SIM Card size to fit into your phone's tray. The back of your SIM Card includes three different sizes for you to use as a guide.

Insert Your SIM Card

Carefully insert your new Q Link SIM Card (gold-side down) into the phone’s SIM slot and gently close the tray or back cover. You are all set! Follow the instructions on the screen to activate your phone. You may need to perform a Network Reset, and your phone will be ready to use.

Watch Tutorial Video
Watch Tutorial Video
Pro Tip: Some phones may have two slots, one for the SIM Card and one for the Memory Card. Please make sure to insert your SIM Card into the SIM tray.
Reset Your Network
Here, we will walk you through resetting your network to connect you to the Q Link Network. This process will not erase any data stored on your phone. Please choose between the Android or iPhone instructions and follow the steps below.
Go to Settings & scroll down & tap Reset or Network Reset Settings.
Tap Network Reset & follow the prompts.
Wait for the phone to complete the reset process.
Go to Settings & tap General then scroll down & tap Reset & select Reset Network Settings.
Enter your iPhone password (if prompted) & confirm the reset.
Wait for the phone to complete the reset process.
Pro Tip: If you have an Android and are having issues with your data or text, you may need to adjust your phone's APN Settings. Click here to see how.
Transfer Your Number
Next, let's transfer your phone number. If you do not have a number to transfer, you may keep the one assigned to you.
Complete your activation and begin your number transfer by calling
1 (305) 260-6232.
Pro Tip: Having the account number & PIN from your current carrier ready can speed up the transfer process.
Download the App
My Mobile Account App

Manage your account by downloading the My Mobile Account App from the Android Google Play Store or iPhone App Store and follow all prompts. Then, log in using your Q Link phone number. You can also manage your account by visiting qlinkwireless.com/login

If you don't know your Q Link phone number, you can find it in your phone settings .
Locate Settings > Tap About Phone or About Device > Status > Select My Phone Number
Go to Contacts > Select My Card
Frequently Asked Questions
Get Support
Let our Customer Support Team activate your Q Link Wireless account for you by calling 1(888) 505-7678
 Get Help